Customer Care Retail Officer - MRS Holdings Plc - Benin City
(2025-01)
- Serve as first point of contact for customers, resolving complaints and promoting products to drive sales growth.
- Oversee retail station operations to ensure service quality, efficiency, and compliance with company policies.
- Track customer feedback and prepare performance reports to support management decisions.
- Maintain accurate transaction, audit, and service records to ensure accountability and operational continuity.
Sale representative - Button Up Venture
(2021-01 - 2024-12)
- Delivered strong customer service by assisting shoppers, answering questions, and improving engagement.
- Handled transactions, including operating the cash register and managing payments accurately.
- Maintained store organization through stocking shelves and updating price tags.
- Consistently drove sales through upselling and cross-selling techniques.
- Supported inventory management and helped customers find products.
- Kept the store clean and informed customers about promotions and new stock
Receptionist - Hard Break Hotel & Suites - Enugu
(2020-01 - 2021-12)
- Welcomed and attended to up to 60 guests daily, ensuring a professional and friendly experience.
- Managed bookings, reservations, and front desk records with strict confidentiality.
- Handled an average of 40 calls daily, responding promptly to inquiries and requests.
- Managed cash transactions and ensured accurate daily reconciliation.
Volunteer - Catholic Salesians NGO (VIDES) - Onitsha
(2019-01 - 2019-12)
- Conducted awareness campaigns on illegal immigration and human trafficking among youths.
- Counseled and mentored over 10,000 students during outreach programs.
- Prepared monthly outreach reports and assisted in planning community programs.
Teacher - Union Secondary School - Anambra
(2018-01 - 2019-12)
- Taught Civic Education and Commerce to over 40 students per class.
- Prepared lesson plans and evaluated academic performance.
- Supported administrative tasks to ensure smooth school operations.
Customer Service Assistant (IT) - Oge's Supermarket & Cosmetics - Lagos
(2014-01 - 2015-12)
- Responded to customer inquiries and resolved complaints promptly.
- Processed transactions and explained product features effectively.
- Maintained strong customer relationships to encourage repeat business.
