Bismark Ibegbulam

Customer-focused Web Administrator and Hosting Support professional with practical experience in web hosting, domain management, WordPress administration, customer support, billing documentation, and office IT troubleshooting. Skilled in cPanel, WHM, FTP, DNS, email hosting, SSL setup, website backups, migrations, Elementor, WPBakery Builder, MySQL, phpMyAdmin, and basic Linux/SSH. Able to support customers through email, live chat, tickets, and phone while explaining technical issues clearly and professionally.

Web Administrator - Deking Group of Companies - Nigeria

(2020-01 - 2025-01)

• Managed company websites, hosting accounts, domain records, email accounts, website updates, and web-related support requests.
• Handled hosting issues including DNS problems, email delivery errors, SSL issues, downtime checks, access problems, and file/database-related errors.
• Managed WordPress websites using Elementor and WPBakery Builder for page updates, layouts, content changes, plugin updates, and troubleshooting.
• Used cPanel, WHM, FTP, and hosting dashboards to manage files, databases, backups, email accounts, redirects, and basic hosting configurations.
• Provided customer and internal user support by resolving common technical problems and escalating complex issues when required.
• Supported documentation and billing duties including domain renewals, hosting renewals, invoices, customer records, and service tracking.

Web Developer / Web Administrator - Freelance / Client Projects - Owerri, Nigeria

(2025-01)

• Build, manage, and maintain websites for businesses, organizations, logistics platforms, e-commerce websites, and admin dashboards.
• Provide hosting setup, domain connection, DNS configuration, email setup, WordPress installation, website deployment, and client support.
• Troubleshoot broken pages, PHP errors, database connection issues, SSL problems, plugin conflicts, form issues, and email configuration problems.
• Create and update responsive WordPress pages using Elementor and WPBakery Builder while maintaining clean layouts.
• Prepare and follow up on invoices for domain registrations, hosting renewals, and related services.
• Maintain records of domains, hosting accounts, customer details, billing schedules, and service renewals.
• Assist with website backups, migrations, hosting setup, troubleshooting, and office IT support requests.

B.Sc. - Computer Science - National Open University of Nigeria

B.Sc. - Economics - Michael Okpara University of Agriculture, Umudike