Blessing Aribanusi

I am a self-motivated individual who has excelled in administrative and customer support, having gained experience at my previous Job. I possess exceptional skills in establishing and nurturing relationships with key stakeholders, customers, and colleagues to drive the company's growth. I am eager to apply my expertise and adaptability to embrace new professional opportunities.

HEIRS LIFE ASSURANCE LIMITED, Osogbo, Osun State

Insurance Renewals and Relationship Manager 2023 - Present

• Responsible for sending out and following up on monthly, quarterly, and yearly renewals, as well as soliciting new business and managing 3rd party relationships.
• Monitor and publish monthly reports on production and collection, ensuring accurate figures through monthly reconciliations, while also following up on outstanding premiums and renewed policies.
• Attend monthly reconciliation meetings with teams and work closely with branches and agents to provide policies to clients.

Health Record / Customer Success Representative 2022-2023

• Maintained and organized medical and employee records, ensuring accuracy and accessibility.
• Achieved a customer satisfaction rating of 89% by implementing proactive strategies to address customer needs and resolve concerns.
• Assembled and analyzed medical records for legal cases, research purposes, and educational initiatives.
• Promoted high customer satisfaction through knowledgeable and friendly service, actively resolving problems and directing inquiries to the appropriate personnel.

Health Program Manager. - (NYSC) 2019 – 2020

• Prepare annual, medium, and long-term plans for the agency and ensure their effective implementation.
• Develop and execute training programs for health workers, including Training of Trainers (TOT).
• Monitor the progress of strategic and annual operational plans, facilitating regular reviews and adjustments as needed.
• Provide technical assistance to the State in performance management, supporting the utilization of improved Monitoring and Evaluation (M&E) systems and data for enhanced achievements in reproductive, child health, and nutrition interventions.

SIWES (Central library unit, Coding and indexing unit, Accident and Emergency Unit) - 2018

• Filed crucial medical documents accurately.
• Verified that all medical records corresponded with the date of service.
• Scrutinized medical case notes meticulously, adhering to the chronological order.
• Ensured thorough examination of medical case notes based on the specific date and time.

SIWES (Coding and indexing Unit, Staff Clinic, Virology Record department and Statistic Unit) - 2015

• Accurate and organized documentation of patient data, including filing and retrieval of patient case folders.
• Utilizing a numbering machine to assign numbers to folders, tracer cards, and index cards.
• Applying code numbers from the INTERNATIONAL CLASSIFICATION OF DISEASE (ICD) and CLASSIFICATION OF SURGICAL OPERATION (CSO) to diagnose and classify surgical operations.
• Efficiently tracking patient folders to ensure smooth and seamless access to necessary information.

SIWES - 2014

• Provision of registers for Health care facilities
• Provision of quarterly summary forms for health facilities
• Provision of immunization tally sheet for health facilities
• A statistical compilation of health data

University of Ilorin Teaching Hospital - School of Health Information Management

Kwara State College of Health Technology