Blessing Ekok
Business Management Graduate | Customer Experience Professional | Entrepreneur
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About
Results-driven Business Management graduate from the University of Calabar with a strong combination of formal education, frontline customer support experience, and real-world entrepreneurial skills. Proven ability to manage customer relationships, resolve complaints efficiently, and deliver consistently high service standards across multiple channels. Brings exceptional interpersonal, organisational, and problem-solving skills to any professional environment, alongside a proactive, self-motivated work ethic developed through years of independent business ownership.
Experience
Customer Support Representative - Markplus Gadgets Solutions - Lagos, Nigeria
- Managed a high volume of customer inquiries daily via phone, email, and live chat, delivering professional and timely resolutions.
- Handled product-related complaints and escalated complex cases to senior team members, ensuring all issues were resolved effectively.
- Maintained accurate records of customer interactions and transactions using CRM tools, supporting team reporting and continuous improvement.
- Educated customers on product features, warranties, and after-sales services, boosting satisfaction and long-term loyalty.
- Identified upselling and cross-selling opportunities during support interactions, contributing to overall business revenue.
- Achieved consistently high customer satisfaction scores through empathetic, solution-oriented communication.
Business Owner / Entrepreneur - Self-Employed - Lagos, Nigeria
- Managed all aspects of daily business operations including procurement, sales, customer service, and financial recordkeeping.
- Built and maintained strong customer relationships, driving repeat business and referrals through reliable service quality.
- Negotiated with vendors, managed inventory, and controlled costs to sustain profitability in a competitive market.
- Developed and executed marketing strategies to grow the customer base and increase brand visibility.
- Demonstrated resilience, adaptability, and sound decision-making in managing business challenges independently.
Education
Bachelor of Science - Business Management - University of Calabar
