Blessing Iheanyichukwu

Detail-oriented Virtual Assistant and Customer Service Representative with more than 3 years of experience supporting clients remotely and handling customer inquiries across email, chat, and phone. Proven ability to manage calendars, respond to customer issues promptly, and maintain high satisfaction scores in fast-paced environments. Skilled in CRM tools, Microsoft Office/Google Workspace, and online collaboration platforms, with a strong focus on clear communication and problem solving.

Game developer/Virtual Assistant / Customer Service Representative at P1 Virtual Civilization initiative (Present)

Supported clients remotely in virtual assistant and customer service capacity

• Responded to customer inquiries via email, chat, and phone, maintaining a high first-contact resolution rate and positive feedback.
• Managed client calendars, scheduled meetings, and coordinated appointments, helping improve time management and reduce missed meetings.
• Monitored inboxes, organized messages by priority, and drafted professional responses, ensuring replies within 24 hours.
• Updated customer records and documented interactions in CRM tools, ensuring accurate and up-to-date information for the team.
• Collaborated with team members to resolve complex issues and improve service processes, contributing to better customer satisfaction.

Customer Service Representative at Nigerian Newsguide (2018-04 – 2019-12)

Handled daily inbound customer inquiries and provided support across multiple channels

• Handled daily inbound inquiries (calls, messages, and emails), providing product/service information and resolving complaints professionally.
• Achieved strong satisfaction ratings by following up on unresolved issues and ensuring customers received timely updates.
• Logged all customer interactions, issues, and resolutions in the company's CRM system to support reporting and trend analysis.
• Escalated technical or high-priority cases to the appropriate departments and coordinated until closure.
• Participated in training sessions on new products, procedures, and tools to stay updated and deliver accurate information.

B.Ed in Social Studies Education – Alvan Ikoku Federal College of Education (2016-11 – 2021-04)