Blessing S. Oguntayo

Aspiring Product Manager with a strong background in IT support, telecommunications, client servicing, and digital systems management. Experienced in identifying customer needs, improving operational processes, troubleshooting technical challenges, and collaborating with stakeholders to deliver business solutions. Certified in CCNA, AWS Virtual Private Cloud (VPC), AI Career Essentials, and Product Development methodologies.

Passionate about building user-centered digital products that solve real-world problems through technology, data analysis, and innovation.

Seeking Product Management

Internship, Associate Product Manager, Product Operations, Business Analyst, or Technology Graduate Trainee opportunities where I can contribute to product strategy, customer experience improvement, and digital transformation initiatives.

Client Servicing & Enrollment Officer - Mediplan Health Ltd

(2024-01 - 2025-01)

• Managed digital enrollment processes and customer onboarding workflows.
• Gathered customer feedback and identified service improvement opportunities.
• Collaborated with internal teams to resolve user access and platform issues.
• Maintained customer data integrity and system records.
• Supported process optimization initiatives that improved customer experience.
• Assisted stakeholders in resolving operational and technical challenges.

IT / Technical Support Officer - Hybitel Telecom

(2023-01 - 2023-12)

• Provided first-line support for telecom and network-related issues.
• Diagnosed and resolved connectivity and service reliability challenges.
• Configured networking devices and supported infrastructure deployment.
• Maintained service performance and uptime.

Quality Control / Production Officer - Secure ID

(2021-01 - 2021-12)

• Monitored operational processes and quality assurance activities.
• Ensured compliance with production standards and procedures.
• Identified process inefficiencies and recommended improvements.

Financial & Sales Advisor - Custodian Assurance

(2020-01 - 2020-12)

• Developed sales strategies and customer acquisition plans.
• Analyzed customer needs and recommended suitable solutions.
• Maintained strong customer relationships and retention efforts.

Degree - Audio Engineering - HOFA College (2022-01)

Higher National Diploma (HND) - Microbiology - Dorben Polytechnic, Abuja (2020-01)

Diploma - Science Laboratory Technology - Dorben Polytechnic, Abuja (2018-01)