Blessing Samuel

Professional Customer Service Representative with over 5 years of experience in customer service, call handling, remote operations and administrative support. Worked in banking and remote support environments where I handled customer communication, managed support requests, and ensured proper documentation of all activities. Skilled in handling inbound calls, strong communication skills, managing emails, and escalating issues when needed.

Organized, detail-oriented, and able to follow structured workflows. Looking to continue working in a remote support role where I can contribute to efficient service delivery and customer satisfaction.

Customer Service Assistant at Ecobank Nigeria Ltd (2021-01 – Present)

Customer Service Assistant at Ecobank Nigeria Ltd providing comprehensive customer support and service management.

• Managed daily customer interactions by attending to inquiries, complaints, and service requests. Ensured all issues were resolved or escalated properly to the right department.
• Handled high volume of communication while maintaining professionalism, accuracy, and timely response.
• Documented all customer interactions clearly to ensure proper tracking and follow-up.
• Assisted customers with account updates and service requests using internal systems.
• Maintained strict confidentiality and followed compliance procedures at all times.

Customer Service Representative - Remote at Freelance / Contract Role (2020-01 – 2021-12)

Provided remote support handling emails, customer inquiries, and managing support requests using online tools.

• Provided remote support by handling emails, responding to customer inquiries, and managing support requests using online tools.
• Resolved customer issues efficiently while maintaining a high level of customer satisfaction.
• Organized and monitored shared inboxes, categorizing messages and routing them to the correct channels.
• Maintained accurate documentation of customer interactions, requests, and resolutions.
• Worked independently in a remote setup while following structured workflows and communication guidelines.

Sales Representative / Marketer at Ecobank Nigeria Ltd (2019-01 – 2020-12)

Engaged customers to explain services, resolve complaints, and provide support on account-related issues.

• Engaged customers to explain services, resolve complaints, and provide support on account-related issues.
• Assisted with onboarding new customers and guiding them through service usage.
• Maintained regular communication with clients to ensure satisfaction and retention.
• Recorded customer interactions and feedback for reporting and service improvement.
• Worked with internal teams to meet service and communication targets.

Sales Representative / Logistics Officer at Private Organization (2019-01 – 2020-12)

Managed customer orders, tracked deliveries, and coordinated operations while maintaining accurate records.

• Managed customer orders and tracked deliveries while maintaining accurate records.
• Communicated with clients to provide updates and resolve delivery or service issues.
• Maintained organized documentation of inventory and transactions.
• Handled complaints and ensured timely resolution to improve customer experience.
• Coordinated with internal teams to ensure smooth operations and service delivery.

B.Sc in Biology – National Open University

National Diploma in Geology – The Polytechnic Ibadan

West Africa Senior Secondary Certificate

Primary School Leaving Certificate