Bobs

Detail-oriented Data Engineering professional with experience in data-driven analysis, workflow optimization, and technical reporting across infrastructure and environmental operations. Skilled in designing, cleaning, and analyzing large datasets to support business intelligence, operational efficiency, and decision-making processes. Proficient in Python, SQL, Power BI, and SPSS with strong knowledge of data visualization, ETL processes, data quality management, and analytics reporting.

Adept at translating complex data into actionable insights while supporting cross-functional teams, compliance initiatives, and process improvement projects.

Data Analyst at Braintov (2024-02 – 2026-02)

• Analyzed operational and business datasets using Python and Power BI to identify trends, improve reporting accuracy, and support data-driven decision-making.
• Assisted in developing interactive dashboards and visual reports that improved KPI tracking and reduced manual reporting efforts.
• Performed data cleaning, validation, and transformation on large datasets to ensure data quality and consistency for analysis and forecasting.
• Collaborated with team members to support data processing workflows and generate actionable insights for operational improvements.
• Supported automation of routine reporting tasks, improving efficiency and reducing turnaround time for analytics delivery.

Technical Support Specialist at Sitel Telecommunication (2022-10 – 2024-05)

• Monitored and analyzed customer service metrics and operational data to identify performance trends and support process improvement initiatives.
• Utilized Excel, Power BI, and internal CRM tools to prepare reports and visualize customer engagement and service performance data.
• Assisted in maintaining accurate customer and operational records through data validation and quality checks.
• Worked with cross-functional teams to improve reporting workflows and enhance operational efficiency through data-driven recommendations.
• Applied analytical and problem-solving skills to support customer operations, reporting accuracy, and service optimization efforts.

Data Analyst at SkipTheDishes (2017-04 – 2022-01)

• Analyzed operational datasets to identify workflow inefficiencies, performance trends, and resource optimization opportunities, resulting in measurable improvements to service delivery and operational efficiency.
• Developed automated Power BI dashboards that enhanced KPI visibility and reduced manual reporting workload by over 60%, enabling data-driven decision-making across departments.
• Performed systematic data cleaning, validation, and processing of large-scale datasets to ensure accuracy in forecasting models and performance reporting used for strategic planning.
• Collaborated with cross-functional teams to integrate analytical insights into operational planning and performance improvement initiatives.

Bachelor's in Environmental Science – University of Manitoba

Professional Certificate in Data Science – Southern Alberta Institute of Technology (SAIT)