Brayan Ouma

Detail-oriented and analytical professional with strong English communication skills and hands-on experience supporting AI content review and account-based data workflows. Experienced in annotating, evaluating, and improving AI-generated responses with a focus on accuracy, contextual understanding, and quality standards. Comfortable working independently in remote environments while consistently meeting deadlines and maintaining high performance benchmarks.

Content Quality Analyst (Remote Contractor) at Digital Insight Solutions (2023-01 – Present)

• Annotate and evaluate AI-generated question-and-answer datasets to ensure clarity, neutrality, and factual correctness.
• Review account-related conversational scenarios and classify responses according to structured project guidelines.
• Identify ambiguous, misleading, or biased outputs and provide detailed improvement feedback.
• Maintain an average accuracy rate above 98% while consistently meeting daily production targets.
• Collaborate with distributed teams across multiple time zones using digital project management tools.
• Participate in guideline calibration sessions to ensure annotation consistency across reviewers.

Account Support Assistant at NovaEdge Business Services (2021-01 – 2023-12)

• Assisted account managers by reviewing client communication logs and summarizing key issues.
• Ensured responses aligned with service policies and quality standards.
• Supported internal audits by organizing structured datasets and preparing summary reports.
• Monitored account activity trends and flagged irregularities for review.
• Maintained strict confidentiality while handling client-sensitive information.
• Contributed to process improvement suggestions that enhanced workflow efficiency.

Freelance Data Reviewer & Transcriptionist at Self-Employed (2020-01 – 2021-12)

• Annotated conversational datasets used in natural language processing (NLP) training.
• Reviewed transcripts for grammar, contextual flow, and tone alignment.
• Conducted fact verification to ensure information reliability in text datasets.
• Maintained consistent turnaround times while adhering to quality benchmarks.
• Worked independently on project-based contracts with minimal supervision.

Bachelor of Science in Telecommunication & Information Engineering – Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2024-01)