Bright Olaniyi

Customer-focused professional with 8+ years of experience in customer/stakeholder engagement, professional communication, administrative support, issue resolution, documentation, follow-up and relationship management. Strong verbal and written English communication skills, with the ability to understand needs, respond professionally to concerns, maintain accurate records and coordinate effectively with colleagues. Experienced in CRM-aligned workflows, including information management, interaction documentation, follow-ups, issue tracking and escalation.

Brings practical audio and sound engineering experience and media exposure at SOBI FM, alongside strong transferable skills applicable to BPO, customer service and technical support environments. Adaptable, organised, empathetic and confident learning new CRM platforms, digital tools and technical workflows in structured, remote and customer-facing environments.

ONLINE BIOLOGY TUTOR - Preply - Remote

• Deliver personalised online Biology lessons to learners with different educational backgrounds, learning objectives and levels of understanding.
• Communicate professionally with learners, identify their learning needs and adapt lessons and explanations accordingly.
• Maintain regular communication and follow-up with learners to monitor progress, address concerns and support continued engagement.
• Use online teaching platforms, video communication tools and digital resources to deliver effective remote learning experiences.
• Manage lesson schedules, learner information, session records and follow-up activities accurately and professionally.
• Respond promptly to learner questions and enquiries while maintaining a friendly, patient and customer-focused approach.
• Build positive professional relationships with learners through active listening, empathy and clear communication.
• Troubleshoot routine online-session, connectivity and digital-learning issues and provide appropriate guidance where necessary.
• Manage multiple learners, appointments and competing priorities while maintaining reliability and service quality.
• Provide a positive online customer experience that encourages learner satisfaction, retention and continued engagement.

A-LEVEL BIOLOGY TEACHER / EXAMINATIONS & ADMINISTRATIVE SUPPORT - IJMB Centre, Kwara State Polytechnic - Kwara State, Nigeria

(2023-01)

• Communicate clearly and professionally with students, colleagues and stakeholders, adapting explanations to different needs and levels of understanding.
• Listen to concerns, identify needs, provide appropriate guidance and follow up on issues through to resolution, supporting positive outcomes.
• Maintain accurate academic, assessment and examination records while handling sensitive information with discretion and attention to detail.
• Document interactions, requests, outcomes and follow-up requirements, supporting accurate information management and continuity of service.
• Coordinate examination activities, assessments, practical sessions and deadlines, ensuring accurate documentation and timely completion.
• Manage multiple priorities in a structured, deadline-driven environment while maintaining accuracy, professionalism and responsiveness.
• Use Microsoft Suite, Google Classroom and other digital tools for communication, record management, documentation and information tracking.
• Resolve routine issues independently and collaborate with colleagues when matters require escalation and coordinated resolution.
• Deliver structured presentations and discussions, demonstrating confident voice communication, active listening and professional interpersonal skills.
• Achieved a 98% Biology pass rate through targeted intervention, continuous assessment and consistent follow-up.

MEDIA INTERN / AUDIO & SOUND ENGINEER - SOBI FM - Ilorin, Nigeria

Internship / Practical Media & Sound Engineering Experience

• Gained practical experience within a professional radio and media environment, supporting audio, broadcasting and sound-related operations.
• Worked with sound equipment and audio systems, developing practical familiarity with microphones, speakers, mixers, amplifiers, signal flow and sound-level management.
• Supported setup, monitoring and adjustment of audio systems and applied practical troubleshooting to common sound and connectivity issues.
• Monitored operational issues, identified problems and responded promptly to maintain service continuity.
• Worked in a fast-paced, team-based environment requiring attention to detail, adherence to procedures and timely response to operational needs.
• Developed practical exposure to professional communication, audio workflows and media operations relevant to technical customer support and service environments.

ASSISTANT SOUND ENGINEER / AUDIO SUPPORT - Living Proof Faith Ministry - Nigeria

Practical Sound Engineering Experience

• Operated and managed sound systems during services, programmes and events, ensuring clear and balanced audio output.
• Worked with microphones, speakers, mixers, amplifiers and related audio equipment.
• Monitored sound quality and adjusted audio levels to maintain clear and appropriate sound throughout live sessions.
• Identified and resolved common sound and connectivity issues during live operations.
• Responded to technical issues promptly, assessed problems and applied appropriate solutions to minimise disruption.
• Worked under time pressure while maintaining accuracy, attention to detail and service quality.
• Collaborated with other team members to support smooth audio operations and maintain reliable sound-system performance.

SCIENCE TEACHER - Adesewa Royal College - Kwara State, Nigeria

(2020-01 - 2022-12)

• Communicated with individuals from diverse backgrounds, provided clear information, responded to questions and maintained a supportive professional approach.
• Planned and delivered structured activities while managing multiple groups, deadlines and competing priorities.
• Maintained assessment records and monitored progress, identifying areas requiring intervention and follow-up.
• Tracked individual needs and progress, maintained accurate records and provided timely follow-up where required.
• Used ICT tools and online resources to support communication, information delivery and engagement.
• Collaborated with colleagues on academic activities and coordinated STEM initiatives, strengthening teamwork and organisational skills.

BIOLOGY TEACHER - National Youth Service Corps - Imo State, Nigeria

(2018-10 - 2019-10)

• Delivered clear verbal presentations and responded professionally to questions from learners with different needs.
• Used structured assessment, documentation and follow-up to monitor progress and address identified gaps.
• Implemented ICT-supported strategies and worked collaboratively within a professional school environment.

BSc - Plant Biology - University of Ilorin (2014-09 - 2018-09)

Postgraduate Diploma - Education - Ahmadu Bello University – Distance Learning Centre (2027)

Professional Certificate - TESOL - Arizona State University (2026)

Certificate - Foundations of Teaching for Learning - Commonwealth Educational Trust (2026)

Certificate - Research Writing in the Sciences - INASP (2022)