Candyberry Nnakis

Skilled customer care officer with 1 year experience in handling enquiries, resolving complaints and ensuring customer satisfaction in a timely and professional manner. Skilled in using CRM tools, maintaining customer records, and working with internal teams to address client needs. Passionate about providing top-tier customer support and services across various platforms.

Customer Care Officer at TONIMAS LUBRICANT LIMITED (2024-12 – 2025-12)

• Handled a high volume of daily inbound and outbound customer calls, ensuring prompt and professional service
• Met and exceeded performance metrics, including response time, resolution time, and call handling time
• Maintained details and accurate customer records using CRM software to support seamless service delivery
• Collaborated with internal teams to improve customer feedback processes and service quality

Bachelor of Science in Hospitality Management & Tourism – MICHEAL OKPARA UNIVERSITY of Agriculture Umudike