Cecilia Ugbanashi

My name is Cecilia Ugbanashi. I am a 29-year-old Nigerian from Ogoja, Cross River State. I am a hardworking, responsible, and compassionate individual with experience in caregiving, healthcare assistance, housekeeping, warehouse operations, and customer service.

I am committed to providing excellent support, maintaining high professional standards, and working effectively as part of a team. I am eager to learn new skills, contribute positively to my workplace, and take on opportunities that support my personal and professional growth. I am also willing to relocate and adapt to new environments when required.

Health Care Assistant - Home of Health - Lagos, Nigeria

(2023-03-29 - 2025-09-10)

• Assisting patients with personal care, including bathing, dressing, grooming, and toileting.
• Helping patients with mobility, transferring, walking, and positioning safely.
• Supporting patients with eating, drinking, and maintaining proper nutrition.
• Monitoring and recording vital signs such as temperature, pulse, respiration, and blood pressure.
• Observing and reporting changes in patients' physical, emotional, or mental health to nurses and healthcare professionals.
• Providing emotional support, companionship, and reassurance to patients and their families.
• Assisting nurses and other healthcare professionals with patient care activities.
• Maintaining accurate patient records and documentation.
• Ensuring patient comfort, dignity, privacy, and independence at all times.
• Assisting with medication administration under supervision where permitted.
• Cleaning and preparing patient rooms, beds, and medical equipment.
• Following infection prevention and control procedures to maintain a safe environment.
• Supporting patients with rehabilitation and daily living activities.
• Responding promptly to patient requests and emergencies.
• Adhering to health and safety policies, safeguarding procedures, and confidentiality requirements.

Care at Home Worker - Health - Care Home - Cross River State, Nigeria

(2021-06-02 - 2022-11-10)

• Assisting residents with personal care, including bathing, dressing, grooming, and toileting.
• Supporting residents with mobility and helping them move safely around the care home.
• Assisting with feeding and ensuring residents receive adequate nutrition and hydration.
• Monitoring residents' physical and emotional well-being and reporting any concerns to senior staff.
• Providing companionship and emotional support to reduce loneliness and promote mental well-being.
• Administering or assisting with medication according to care plans and organizational policies.
• Maintaining accurate records of care provided and residents' progress.
• Supporting residents with daily activities and recreational programs.
• Assisting with housekeeping duties, including cleaning, laundry, and maintaining a safe environment.
• Following health and safety procedures, infection control policies, and safeguarding guidelines.
• Responding promptly to emergencies and providing first aid when required.

Customer Service Representative - Luxury Furniture - Lagos, Nigeria

(2025-12-22)

• Responding to customer inquiries by phone, email, live chat, or in person.
• Providing accurate information about products, services, policies, and procedures.
• Handling customer complaints and resolving issues professionally and promptly.
• Processing orders, returns, exchanges, and refunds.
• Maintaining customer records and updating account information.
• Assisting customers with billing, payments, and account-related questions.
• Following up with customers to ensure satisfaction and problem resolution.
• Escalating complex issues to supervisors or relevant departments when necessary.
• Managing multiple customer interactions while maintaining a high level of service.
• Supporting sales and promoting products or services when appropriate.
• Recording customer interactions and preparing reports as required.
• Ensuring compliance with company policies, procedures, and confidentiality standards.
• Building positive relationships with customers to enhance loyalty and retention.
• Working collaboratively with team members to achieve customer service goals.
• Maintaining a professional, courteous, and customer-focused attitude at all times.

High School C Certificate - Cross River State, Nigeria (2016-06-15 - 2022-06-02)