Charlene Charles

Public health professional with a BSc in Cardiac Care Technology (quantitative clinical science) and an ongoing MSc in Public Health at Ahmadu Bello University, with modules in epidemiology, biostatistics, health systems, and research design. Combines 4+ years of experience across clinical data management, field data collection, community health program monitoring, and stakeholder engagement. ongoing training in DHIS2, Excel, STATA, and KoboToolbox, with a strong foundation in data quality assurance, quantitative analysis, and evidence-based reporting. Experienced in supporting LGA-level health programs, coordinating field activities, and producing high-quality periodic reports for technical and non-technical audiences.

Product Manager – Data & Research at ShapPay Technologies Ltd (2025-01 – Present)

• Designed and maintained structured databases and data collection frameworks, ensuring high-quality data was available on a regular and timely basis for programmatic decision-making.
• Developed monitoring plans and performance tracking systems aligned with organisational targets, routinely reviewing data against indicators and preparing periodic progress reports.
• Managed the information-gathering process for results and performance reports, producing summaries and briefings for senior stakeholders and external partners.
• Coordinated documentation and archiving of program activities for easy access and reference, demonstrating strong data traceability and quality management.
• Led cross-functional team coordination, facilitating regular review meetings and ensuring action plans were tracked to closure.

NYSC Placement – Health Data & Clinical Monitoring at Federal Medical Center Gusau (2023-07 – 2024-06)

• Maintained comprehensive patient databases, conducting daily data entry and quality verification to ensure complete, accurate, and timely reporting in line with facility reporting cycles.
• Monitored health indicators and program performance at site level, flagging data anomalies and gaps to supervising clinicians for immediate corrective action.
• Produced regular clinical reports for multidisciplinary review, contributing to evidence-based decision-making and program improvement at facility level.
• Supported health facility staff in applying standardised data entry protocols and SOPs — equivalent to mentoring facility-level staff on HMIS data standards.
• Participated in coordination meetings with clinical and administrative teams, ensuring reports were obtained and reviewed across departments on schedule.

Clinical Intern – Diagnostics & Data Documentation at Max Super Specialty Hospital (2023-06 – 2023-11)

• Applied standardised protocols for data capture, documentation, and incident logging — demonstrating strong attention to detail and adherence to institutional data quality standards.
• Maintained meticulous records of clinical procedures and equipment, ensuring data completeness and materials were properly accounted for and decommissioned per SOP.
• Collaborated with multidisciplinary teams to cross-check and verify patient data for accuracy, consistency, and completeness — directly analogous to DQA processes in M&E systems.

Research & Training Intern at Pacific Institute of Medical Sciences (2021-08 – 2021-09)

• Implemented standardised data collection protocols under supervision, contributing to consistent, high-quality data capture and analysis for clinical program improvement.

Community Data Collection Volunteer at Nigeria (2025-01 – Present)

• Collected structured community-level data using ODK and KoboToolbox to support program planning, monitoring, and impact tracking — directly equivalent to field-level M&E in community-based interventions.
• Contributed to program documentation, report writing, and record-keeping for community health initiatives, ensuring data was archived and available for program review.
• Coordinated field logistics including data tools preparation, field team briefing, and on-site quality checks during outreach activities.
• Supported knowledge management by synthesising field learnings into actionable recommendations for program improvement.

Community Health Outreach Volunteer at Nigeria (2025-01 – Present)

• Organised community health awareness sessions targeting vulnerable populations and produced event documentation to support programme reporting and accountability.

Stakeholder Engagement & Capacity Building Volunteer at Yola, Nigeria (Present)

• Facilitated capacity-building workshops with NGO partners and public sector representatives, documenting outcomes and producing policy recommendation briefs for wider dissemination.
• Supported stakeholder engagement with LGA-level actors to strengthen community-driven program implementation and evidence-based policy adoption.

MSc in Public Health – Ahmadu Bello University (ABU) Zaria (2025-11)

BSc in Cardiac Care Technology – Mewar University (2018-10 – 2022-12)