Chidinma Peace Ejiofor

Chidinma is responsible for the success of the communication channels and points of contact between her employer and clients by constructively engaging them, understanding their needs and proffering commercial solutions. She also assists to connect clients to work experience, the ideal employees to be hired and traineeship opportunities.

With significant years of experience in recruitment, client services, talent and performance management for organizations in different sectors like: Telecommunications, Non-Governmental Organizations (NGOs), Financial Institutions, Fast-Moving Consumer Goods Companies (FMCGs), Oil and Gas, Information Technology (IT), Shipping and Maritime, she understands the appropriate steps to take in resolving complaints and managing clients' expectations.

CLIENT ENGAGEMENT EXECUTIVE/RECRUITER 2019 - DATE DRAGNET SOLUTIONS LIMITED

 Ensure the processes involved in carrying out a successful job are adhered to from the sale of the product or service to invoicing

 Partner with Sales and Media Communication units to ensure already serviced and prospective clients are constantly engaged with Sales/Media Communications information, proposals and newsletters on products and services

 Prepare a detailed work plan and schedule weekly and quarterly to keep goals and objectives in sight at all times

 Develop a good understanding of client companies, their industry, what they do, their work culture and environment

 Receive and review applications, shortlist candidates and manage the interview process

 Propose intuitive processes for value expansion of existing products and services

 Manage acquired mandates on products and services

 Ensure products/services assigned to the Operations team for implementation are duly networked with other key people

 Adopt a key approach with Sales, Operations, Product Development, Research and Development, Media/Communications and Finance units

 Constantly solicit feedback from clients on performance

 Actively solicit referrals from clients. Developing situation analysis of existing products and service

HELPDESK OFFICER 2017 - 2019

DRAGNET SOLUTIONS LIMITED

 Attract potential customers, job applicants and test candidates by answering product and service questions

 Resolve promptly to product and service problems by clarifying customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solving the problem

 Managing and documentation of customers’ information, inquiries and complaints

 Contributing to team efforts by accomplishing related results as needed. Marketing available services to customers/clients virtually

Bachelor of Science (B.Sc.), Microbiology Second Class, Upper Division University of Agriculture, Makurdi. Benue State. Nigeria. 2010 – 2014