Chiedozie Williams Azudibia

Results-driven professional with a B.Sc. in Business Administration and hands-on experience in customer service, executive support, and CRM operations. Proven ability to streamline communication processes, reduce response times, and build lasting client relationships. Adept at managing executive schedules, handling confidential correspondence, and serving as the first point of contact between leadership and clients.

Combines strong organisational skills with creative problem-solving to deliver exceptional service in fast-paced environments.

Sales & CRM Officer at Mane Automobile (2026-01 – Present)

• Built and implemented a company-wide customer response template, reducing average response time and improving team-wide communication consistency
• Personally handled all customer complaints, resolving issues efficiently and cultivating a strong sense of loyalty and trust between clients and the brand
• Initiated customer contact and facilitated end-to-end sales processes from inquiry to closing
• Maintained and regularly updated customer records within the CRM system to support accurate follow-up strategies
• Recorded and analysed customer interactions to identify patterns and enhance service delivery

Social Media Representative & Marketer at Sommy's Kilishi (2023-10 – Present)

• Developed marketing and distribution channels to enhance product visibility and drive sales growth
• Managed customer relations across digital platforms, resolving complaints and maintaining brand reputation
• Distributed products to retailers and individual customers, expanding market reach

Social Media Handler at Department of Business Administration, UNIZIK (2025-01 – 2025-08)

• Managed the department's official social media presence, boosting online engagement through strategic content
• Coordinated announcements, event promotions, and departmental communications to a wide student audience
• Developed and published digital content that enhanced the department's community visibility

Waiter / Customer Service Representative at Wintess Hotels and Suites (2023-05 – 2023-06)

• Delivered attentive guest service, managing food and drink orders with accuracy and efficiency
• Served as a frontline representative, greeting guests and ensuring a welcoming experience from arrival
• Collaborated with kitchen and service teams to maintain seamless, timely operations

Social Media Sales Representative at Dekadoz Unique Accessories (2020-06 – 2022-01)

• Marketed accessories and engaged a growing customer base through Instagram and WhatsApp
• Expanded online community while fostering interactive customer relationships
• Developed and promoted the brand's official social media accounts, enhancing visibility
• Designed posters and fliers for company adverts and exhibitions

Executive Support at Various In addition to core roles, provided direct executive assistance including:

• Managed executive email correspondence, ensuring timely and professional responses on behalf of senior leadership
• Scheduled and coordinated meetings, maintaining executive calendars and ensuring no scheduling conflicts
• Served as the primary point of contact between the executive and external clients, managing first-impression communications
• Took detailed meeting notes and distributed action points to relevant stakeholders

Bachelor of Science in Business Administration – Nnamdi Azikiwe University (UNIZIK), Nigeria (2025-08)