Chika Nwankwo

Results-driven professional with experience in operations management, relationship management, business development, and client engagement. Skilled in strategic communication, stakeholder management, problem-solving, and driving organizational growth through effective coordination and leadership. Currently pursuing an MBA in ICT & Business Decisions while continuously developing expertise in business operations, digital innovation, and organizational strategy.

Operations Manager - Kay's Auto Care Services

(2024-11 - 2025-09)

• Directed overall business operations and strategic planning.
• Implemented initiatives to enhance service quality and customer satisfaction.

Relationship Management & Business Development executive - Optiva Capital Partners

(2022-09-07 - 2024-11)

• Built and maintained strong client relationships to support business growth and retention.
• Identified prospective clients and converted leads into long-term business relationships.
• Collaborated with internal teams to ensure seamless onboarding and customer satisfaction.
• Supported business development initiatives through networking and stakeholder engagement.
• Ensured client satisfaction by offering bespoke investment services tailored to fit clients portfolio, thereby creating financial futures for clients.

Operation Officer - Kel Technologies Ltd

(2011 - 2012)

• Oversaw daily operations and supported operational processes to ensure smooth workflow

National Youth Service Corps (NYSC) - Ministry of Youths and Sports Development, Enugu - Enugu

(2017 - 2018)

• Engaged in community development initiatives and supported youth empowerment programs.

MBA - ICT & Business Decisions - UNN Business School (2024-11 - 2026)

Program - Digi-Marketize - Enugu State Tech Hub (2022 - 2022)

Bachelor of Science - Political Science - Tansian University, Umunya, Anambra (2016)

Secondary Education - Girls Secondary School, Obe, Enugu State (2007)

Primary Education - University Primary School, Enugu (2004)