Chimamaka Chilaka
Settlement and Reconciliation specialist
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About
A hardworking and goal-oriented professional with experience in the Financial services industry, seeking to progress a career while applying knowledge of customer relations to grow businesses. Ability to deliver measurable value that shows an analytical and developmental skill set in a merit-driven environment that offers challenges and possibilities for career growth.
Experience
Conducted daily POS settlement reconciliation of merchant transactions, monitored and reported transactions. Collated relevant statistical data to provide reports of outstanding daily settlements to merchants. Liaised with third parties such as Unified Payment, Interswitch, ARCA for issues on delayed credits and reports on behalf of merchants.
Resolved customer (internal and external) complaints by investigating and developing solutions, making recommendations as required. Reconciled and processed merchant settlements at the end of each event period.
Education
Graduated from the University Of Nigeria Nsukka from the department of Library and Information science with a second class upper division.
