Chinazo Akinwale
Results-driven professional with over eight years of experience in education and customer service
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About
Results-driven professional with over eight years of experience in education and customer service, combining strong communication, relationship-building, and persuasive skills. Proven ability to engage diverse audiences, understand client needs, and deliver tailored solutions that drive satisfaction and loyalty. Adept at active listening, problem-solving under pressure, and identifying opportunities to support growth—whether motivating learners or supporting sales and retention goals.
Eager to leverage these transferable strengths in a customer-focused or sales environment.
Experience
Customer Service / Sales Representative - Digital E-nnovations - Lagos, Nigeria
(2023-05 - 2026-03)
- Delivered exceptional customer service by promptly addressing inquiries, resolving complaints, and providing product support, resulting in improved client satisfaction.
- Strengthened customer retention through proactive relationship-building and personalized service approaches.
- Maintained accurate customer records using CRM systems and internal databases to support efficient follow-up and service delivery.
- Identified and pursued upselling and cross-selling opportunities while consistently prioritizing a customer-first approach.
Class Teacher - Little Light Montessori School - Lagos, Nigeria
(2018-01 - 2023-12)
- Built strong, trust-based relationships with parents and guardians by actively listening to their needs and expectations—skills directly transferable to client engagement and sales.
- Persuaded and motivated diverse groups of learners to engage fully in activities and adopt new concepts, demonstrating strong influencing, presentation, and persuasion abilities.
- Adapted communication approaches to accommodate individuals with varying personalities and needs, applying patience, active listening, and tailored solutions.
- Managed classroom resources efficiently and resolved conflicts calmly under pressure, demonstrating strong problem-solving skills and resilience.
- Consistently received positive feedback from parents for approachability, dedication, and responsiveness to individual needs.
Education
Bachelor of Science - Communications & Language Arts - University of Ibadan (2011-01 - 2015-12)
Secondary Education - Heartland College (2003-01 - 2009-12)
Primary Education - St. Michael's Schools (1997-01 - 2003-12)
