Chinedu Janet

Customer-focused support professional with 2+ years of practical experience assisting customers, answering enquiries, resolving service and basic technical issues, and maintaining a positive customer experience. Experienced in handling 30–50 customer interactions per day, using CRM tools, explaining solutions clearly, and staying organised in a busy service environment. Interested in bringing these skills to remote email, chat, and phone support while learning the client’s ticketing systems and service standards.

Customer Support & Communications Lead at Chindindu Net Hub (2023 – Present)

• Assist approximately 30–50 customers daily with service enquiries, document-related tasks, and general business-centre support.
• Help customers troubleshoot printer problems and other basic technical issues, explaining steps clearly and patiently.
• Handle customer concerns professionally and help customers understand available solutions, contributing to customer retention.
• Use CRM tracking and maintain clear information related to customer interactions and service needs.
• Support computer setup and installations, update system software, and assist with routine system-related tasks.
• Use Microsoft Word and other office tools to support customers with document preparation and everyday administrative needs.
• Remain organised while managing multiple customer requests and prioritising issues that need attention.

B.Sc. in Computer Science – Alex Ekwueme Federal University, Ndufu Alike Ikwo (2024 – 2028)