Chineme Joy

Results-driven and versatile professional with a Bachelor of Science degree in Public Health and over four years of progressive experience spanning account management, virtual assistance, and client relations. Proven ability to manage client portfolios, maintain meticulous financial and administrative records, and coordinate cross-functional communications in both on-site and remote environments. Combines a solid grounding in public health principles, including health promotion, workplace safety, and community education, with strong organizational skills and a commitment to delivering high-quality, confidential, and timely support across diverse industries.

Account Manager at Greater City Development Ltd (2025-10 – Present)

• Managed client accounts and maintained comprehensive records of property transactions, tenancy agreements, and financial documentation in compliance with company procedures.
• Coordinated client communications and ensured prompt follow-up on inquiries, outstanding tasks, and scheduled viewings, consistently meeting turnaround deadlines.
• Liaised between clients, legal teams, and property managers to facilitate smooth transaction processes and resolve contractual concerns.
• Prepared periodic account summaries, progress reports, and formal correspondence for review by senior management.
• Maintained strict confidentiality in the handling of sensitive client information and financial records at all times.
• Supported business development efforts by identifying client needs and delivering tailored property advisory solutions.

Virtual Assistant at Claims Consultants LLC (2024-04 – 2025-02)

• Managed executive calendars, scheduled appointments, and coordinated administrative workflows efficiently across multiple time zones.
• Maintained accurate digital records and organized cloud-based documentation systems, ensuring data integrity and ease of retrieval at all times.
• Responded promptly and professionally to client inquiries via email and messaging platforms, maintaining consistently high satisfaction levels.
• Facilitated clear and timely communication among multiple stakeholders, tracking project milestones and ensuring deadlines were met without exception.
• Produced, formatted, and proofread reports, presentations, and correspondence using Microsoft Office Suite applications.
• Monitored pending deliverables, issued reminders, and provided proactive administrative support to senior consultants across concurrent projects.

Account Manager at Massive Laundry Services (2020-02 – 2021-10)

• Managed customer accounts, tracked financial transactions, and prepared daily revenue summaries and reconciliation reports for management review.
• Delivered quality customer service by promptly addressing client concerns, processing service orders, and maintaining strong ongoing client relationships.
• Coordinated with operations staff to ensure timely delivery of services and consistent adherence to customer commitments and quality standards.
• Monitored outstanding payments and followed up systematically with clients on overdue accounts, contributing to improved collection rates.
• Maintained accurate, up-to-date client records, receipts, and operational documentation to support business reporting requirements.

Bachelor of Science in Public Health – Abia State University, Uturu, Abia State (2019 – 2023)

West African Senior School Certificate Examination in WASSCE – Ohafia Girls' Model Secondary School, Abia State (2018 – 2019)