Chinwendu Nwogu

Results-driven Client Relations & Administrative Professional with 2+ years' experience managing stakeholder satisfaction, complaint resolution, and data accuracy in high-pressure environments. Proven ability to de-escalate conflicts, maintain 100% service compliance, and support HSE standards. Proficient in Microsoft Excel, record management, and multi-department coordination. NEBOSH IGC in view – Dec 2026.

Seeking

Admin/HSE/Client Support roles with oil servicing firms in Lekki.

Administrative Assistant/HR executive manager - BRIDGE GAP CONSULT LTD

(2017-07 - 2024-09)

• Managed front desk operations for 50+ daily visitors, ensuring professional first-point contact and security compliance via visitor log management.
• Scheduled meetings, managed executive calendars, and coordinated travel logistics for 4 department heads.
• Handled confidential filing, data entry, and outgoing/incoming correspondence with 100% accuracy.
• Supported HSE team during safety drills by managing attendance and muster point records.

Client Experience & Stakeholder Coordinator – Volunteer - ANGLICAN CHAPEL OF LIGHT FUTO & THE RASOMED HOUSE - Owerri, Imo State / Igbo-Efon Lekki

(2012-01 - 2024-12)

• Managed client experience and safety compliance for 200+ stakeholders weekly, mirroring oil & gas site induction and access control protocols.
• Resolved real-time client complaints and access conflicts under pressure, achieving 100% de-escalation rate with zero recorded incidents over 3 years.
• Produced weekly Excel attendance and stakeholder feedback reports for leadership review, ensuring 100% data accuracy and confidentiality.
• Coordinated 5+ departments for seamless event execution, demonstrating multi-team project support skills.

Customer Service Representative - O.S Akagburuonye & co ltd & PACOTEX SUPERSTORE - Abuja

(2015-01 - 2023-11)

• Handled 40+ customer inquiries daily via phone, email, and walk-in, maintaining 98% satisfaction score.
• Investigated and resolved complex client complaints, reducing escalation rate by 30% in 6 months.
• Maintained accurate client records and updated CRM database daily; generated weekly Excel reports for management decision-making.
• Trained 3 new hires on service protocols and conflict management, improving team response time.

Receptionist / Administrative Assistant - PEACE BE STILL QUEST IN / Sanosa hotel - Abuja / Lagos

B.AGRIC TECH - CROP SCIENCE AND TECHNOLOGY - FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI (FUTO) (2019-01)