Chioma Chelsea

A confident, passionate, and customer-focused professional with hands-on experience in customer service, cashier operations, and front desk administration across the healthcare, beauty, and retail sectors. Known for a warm personality, excellent communication skills, and strong dedication to customer satisfaction, I create positive experiences for clients while maintaining professionalism and efficiency in every task. My academic background in Economics has enhanced my organizational and analytical abilities, allowing me to work effectively in both customer-facing and administrative roles.

Cashier / Receptionist / Customer Service Representative at Odera Hospital (2025-01 – Present)

• Serve as the first point of contact for patients and visitors, providing a friendly and professional reception experience.
• Manage daily cash transactions, issue receipts, and maintain accurate account balancing.
• Schedule patient appointments, maintain files, and respond to inquiries efficiently.
• Communicate between patients and healthcare staff to ensure smooth service delivery.
• Handle complaints with empathy, understanding, and prompt follow-up.
• Keep the reception area organized and presentable at all times.

Sales Assistant at JK Pharmacy (2020-06 – 2022-12)

• Assisted customers in locating products and provided helpful information on use and benefits.
• Processed purchases accurately and maintained proper stock documentation.
• Promoted pharmaceutical and beauty products to improve sales and customer experience.
• Ensured inventory accuracy by checking product availability and expiry dates.
• Supported team members in achieving daily targets and maintaining store standards.

Customer Service Representative at Celeb Beauty (2019-01 – 2020-06)

• Provided warm customer service and personalized beauty consultations.
• Managed client appointments, inquiries, and follow-ups with professionalism.
• Promoted new beauty products and services to increase client engagement and revenue.
• Handled complaints calmly, resolving them to ensure customer satisfaction.
• Maintained a neat and inviting environment for all clients.

NYSC (National Youth Service Corps) at Ajeromi Ifelodun Junior High School (2023-10 – 2024-10)

• Assisted teachers in classroom organization and lesson delivery.
• Managed attendance records and administrative files.
• Encouraged discipline, cooperation, and effective communication among students.
• Supported school programs and ensured smooth academic operations.

Bachelor of Science (B.Sc.) in Economics – Imo State University, Owerri (2021-11)