Coordinator, Human Resources - Nova Medi Clinic - Nigeria
(2023-12)
- Coordinate HR activities across departments, supporting management, Team Leads, Supervisors and Managers on workforce, performance and employee matters.
- Manage recruitment and selection in line with organisational standards and policy, covering hiring, onboarding and employee lifecycle administration through exit.
- Coordinate performance management activities and provide guidance to managers on performance expectations and improvement.
- Manage employee records and implemented an automated HR system, increasing HR administration efficiency by 20%.
- Partner with Accounts to provide accurate monthly payroll, compensation and benefits inputs.
- Conduct training needs analysis, design tailored learning programmes and coordinate external facilitators; training initiatives contributed to a 25% improvement in job performance.
- Designed and implemented employee engagement programmes contributing to a 20% increase in employee engagement and retention.
- Redesigned organisational structures across departments, contributing to a 20% improvement in operational efficiency.
- Support cross-functional projects and initiatives within budget and facilitate HR/team meetings and staff training.
HR Generalist (External Consultant) - Exitum Consulting Nigeria Limited - Nigeria
(2022-12 - 2023-12)
- Developed and regularly updated HR policies and procedures in compliance with labour laws; communicated policies and monitored implementation, achieving a reported 95% compliance rate.
- Designed and implemented a performance management system that contributed to a 25% increase in employee productivity/performance.
- Managed recruitment, interview coordination, orientation and onboarding, contributing to improved retention and a 40% reduction in employee adaptation time.
- Developed secure electronic filing structures for employee, corporate and contract records.
- Developed a standards-based disciplinary process and supported resolution of high-level grievance cases.
- Managed employee coaching, training and performance improvement plans to address performance gaps.
- Facilitated team meetings and training sessions covering company performance and corporate/local initiatives.
Team Lead, Human Resources - Deda Hospital Limited - Katampe, Abuja
(2017-09 - 2022-11)
- Led HR support for 250+ employees across 18 departments, advising management on workforce planning, policy interpretation and performance/behavioural issues.
- Managed employment contracts, leave, identification, job descriptions, staff files, transfers, secondments and employment records, ensuring accurate HR documentation.
- Managed recruitment, induction, onboarding, orientation and offboarding processes and administered compensation and benefits programmes.
- Handled employee relations, conflict resolution and grievance procedures while promoting a workplace free from discrimination, harassment and unethical practices.
- Managed quarterly performance appraisal and monitoring and supported managers in implementing performance improvement plans.
- Coached managers and supervisors, supported leadership development and coordinated staff training and learning activities.
- Handled payroll computation and staff welfare activities in coordination with relevant functions.
- Issued clear oral and written communications to departments, senior leadership and stakeholders on new or changing policies, procedures and regulations.
- Managed travel, visa processing, accommodation and logistics for staff and visitors when required.
- Coordinated HR/Administration support with IT and supervised administrative support staff.
Administrator, Human Resources - Finaquest Integrated Resources Limited - Abuja
(2014-01 - 2017-09)
- Developed, maintained and supported HR processes covering organisational development and planning, talent acquisition, employee relations and employee development.
- Supported employee relations matters, claims and charges through objective assessment, resolution and identification of trends/root causes.
- Coordinated staff retreats, learning programmes and inter-departmental training activities.
- Supported an inclusive workplace culture, teamwork and constructive conflict resolution.
- Led development of HR functions covering organisation development, talent management, learning and development, and succession planning.
- Coordinated essential services and vendors while supporting health and safety standards.
Administrative Assistant - Tower Consulting - London, United Kingdom
(2010-12 - 2014-03)
- Built long-term client relationships through clear communication, follow-through and practical problem resolution.
- Analysed business, staff performance and workflow processes and initiated management/operational systems that improved communication, performance measurement and job satisfaction.
Internship Program - Awaiting Eyes Foundation - London
(2010-01 - 2011-01)
Supported productive teams across departments during organisational change, re-engineering, downsizing and internal conflict; served as liaison between staff and clients and provided on-the-job training and supervision.
Customer Care Consultant - Addison Lee - London
(2009-12 - 2013-03)
- Managed enquiries and complaints, provided service information, conducted customer research and escalated recurring issues for resolution.
Customer Care Consultant - Zain Nigeria (now Airtel) - Lagos
(2005-08 - 2009-09)
- Processed and tracked subscriber requests, maintained accurate records and produced daily, weekly and monthly reports; achieved 100% productivity bonus across customer satisfaction, query resolution, feedback and call-handling measures.
Customer Care Consultant (NYSC / Retention) - Internet Junction Limited - Ikeja
(2002-09 - 2004-08)
- Managed customer enquiries and complaints, provided product/service information, conducted customer research and escalated recurring issues to appropriate departments.
