Chisom Nweke

Versatile Mass Communication professional and Data Analyst with a proven track record in professional client relations and multi-channel support. Experienced in leveraging data insights and CRM tools like Freshdesk to resolve customer issues and improve service delivery. Strong communicator with a C2 Proficient English certification, capable of managing high-pressure environments and meeting organizational targets.

Customer Data Analytics Intern - Saint Louis University (Excelerate EXP) - Remote

(2026-02 - 2026-03)

• Utilized Freshdesk to monitor support operations and provided data-driven feedback to improve customer experience.
• Performed sentiment analysis on large datasets to identify customer needs and improve service delivery strategies.

Data Analyst Trainee - Webstack ICT Global - Awka, Nigeria

(2025-11 - 2026-03)

• Mastered Excel, SQL, and Power BI to create visual dashboards for tracking business performance.

Customer Service Representative (Logistics) - De Rock Solutions

(2025-07 - 2025-10)

• Managed real-time customer inquiries via phone and email regarding shipment tracking and delivery schedules.
• Resolved complex logistical complaints with empathy and patience, ensuring high levels of customer satisfaction.
• Maintained accurate digital records of customer interactions and service requests.

Front Desk Officer (NYSC) - Delta Broadcasting Service - Asaba, Nigeria

(2024-09 - 2025-06)

• Represented the corporate brand to high-level stakeholders, managing professional logistics and front-office operations.
• Maintained and updated visitor databases and department-wide communications using advanced organizational skills.

Sound Editor (NYSC) - Delta Broadcasting Service - Asaba, Nigeria

(2024-07 - 2024-09)

• Executed high-quality audio recordings and managed digital assets to ensure broadcast-ready sound quality.
• Managed post-production workflows for multiple program segments under strict deadlines.

Intern - National Light Newspaper - Awka, Nigeria

(2021-08 - 2021-11)

• Supported editorial integrity through rigorous research, fact-checking, and meticulously organized data entry.

B.Sc. - Mass Communication - Nnamdi Azikiwe University, Awka

West African Examinations Council (WAEC) - Akuune Oniah Memorial Secondary School, Onitsha