Operations Manager at Mystic Quartz Enterprises (2025-01 – Present)
- Communicate with potential car buyers through calls, messages, and emails.
- Update and maintain tracking reports.
- Prepare reports, documents, and presentations as needed.
- Arrange logistics for delivering sold vehicles to clients.
- Ensure vehicles are properly cleaned and prepared before delivery.
- Maintain accurate records of inventory, sales, client interactions, and vehicle paperwork.
- Manage office supplies and ensure a smooth office environment.
- Help clients coordinate repairs or inspections at approved mechanic shops.
- Communicate updates clearly to clients.
- Handle documentation and processes for vehicle registration, licensing, and title transfer.
Branch Operations Manager at i-fitness Center Ltd (2021-05 – 2024-06)
- Employed sales strategies to meet monthly branch sales target.
- Lead negotiations with corporate clients on employee membership subscriptions adhering to company metrics.
- Liaised with vendors to quality and timely delivery of healthy foods.
- Maintained cordial relationships with customers and follow up with existing customers for renewal of subscription where required.
- Proactively generated and followed up on customer referrals.
- Provided excellent customer service and regularly communicated with customers to introduce and market new products.
- Maintained and nurtured team spirit amongst staff and ensured proper conduct on the job.
- Maintained accurate record of all sales and operations transactions of the branch.
- Maintained cleanliness of the facility on a day-to-day basis and safeguarded all the company's assets.
- Demonstrated ability to deal peacefully with difficult situations.
- Prepared various reports as at when required.
Store Manager at Miniso Lifestyle Nigeria (2017-08 – 2021-02)
- Coordinated with suppliers to ensure fast-selling products are replenished on a timely basis.
- Coordinated with other store locations to transfer products to meet requested quantity for bulk purchases when product is out of stock at the warehouse.
- Informed customers of new products and replenishment of existing fast-selling products.
- Received products on ERP system and supervise the loading and unloading of products.
- Ensured customer inquiries, product returns and defects are attended to in line with company policy to ensure customer satisfaction.
- Employed sales strategies to meet monthly store sales target.
- Monitored activities in store to prevent theft and reduce loss.
- Supervised periodic stocktaking and inventory analysis for stores across Nigeria.
- Proactively developed a strong customer service culture for customer retention.
- Regularly communicated with customers to introduce and market new products.
- Trained store employees on compliance with visual displays of SKUs and work processes based on company's operations manuals.
- Supervised the team in new store set up across Nigeria in line with company's operations manuals.
- Submitted daily reports on sales performance.
Trainee Manager: Loss Control & Prevention at Addide Ltd (2016-07 – 2017-07)
- Supervised cashiers at sales point and attended to customers.
- Monitored activities during opening hours to prevent theft.
- Coordinated the unloading & loading, picking & packing of products and supervision of store casual workers.
- Ensured all products are in correct quantity & categories and placement into designated location.
- Received requisition, issued, and packaged goods for delivery.
- Planned, forecasted, and ordered goods to avoid delays and loss of sales opportunities.
- Daily stock count of High-Priced Items for inventory accuracy and reporting.
- Monitored and reported daily energy consumption.
- Ensured smooth daily operational activities and good housekeeping of the warehouse.
- Other warehousing and inventory management duties as assigned.
