Christian C. George

Customer-focused professional with proven experience handling customer inquiries, resolving complaints, maintaining client relationships, and supporting daily business operations. Strong communication, multitasking, and problem-solving abilities with a commitment to delivering excellent customer experiences.

Customer service - Eduson Technologies Ltd

(2020-01 - 2024-12)

• Responded to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolved customer complaints by identifying issues and providing appropriate solutions.
• Handled order processing, cancellations, refunds, and payment-related inquiries.
• Escalated unresolved customer issues to the appropriate department for quick resolution.
• Followed up with customers to ensure issues were resolved successfully.
• Managed high volumes of inbound and outbound customer calls efficiently.
• Provided technical or account support to customers experiencing service-related problems.
• Maintained professionalism and empathy while dealing with difficult or frustrated customers.

Sales Representative - Eagle Lens Ventures

(2015-01 - 2020-12)

• Identified and contacted potential customers through calls, emails, and direct visits to generate new sales leads.
• Presented and demonstrated products or services to customers to explain features and benefits.
• Built and maintained strong relationships with existing and prospective clients.
• Negotiated prices, terms, and contracts with customers to close sales successfully.
• Prepared daily, weekly, and monthly sales reports for management review.
• Monitored market trends, competitor activities, and customer feedback to improve sales strategies.
• Followed up with customers after purchases to ensure satisfaction and encourage repeat business.
• Managed customer accounts, updated sales records, and maintained accurate CRM data.
• Collaborated with marketing and customer service teams to improve customer experience and sales performance.
• Achieved daily and monthly sales targets by promoting products effectively and maintaining professional customer engagement.

BPA Degree - Administrative Management

Diploma - Electronics / Computer Technology and Networking - Monal D-Technology, Lagos State

WAEC / High School Diploma