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Results-driven Customer Relationship Management Specialist with 4 years of experience enhancing client satisfaction and retention in fast-paced environments. Skilled in leveraging CRM technologies and data analytics to develop targeted strategies that increase customer engagement by up to 30%. Adept at cross-functional collaboration and leading initiatives that improve customer lifecycle management.
Passionate about driving business growth through superior relationship management and personalized customer experiences.
Customer Relationship Manager at Zenith Bank Plc (2021-05 – Present)
Lead CRM initiatives to improve customer loyalty and revenue growth for a leading Nigerian financial institution.
CRM Analyst at MTN Nigeria (2019-03 – 2021-04)
Supported CRM data analysis and campaign execution to enhance customer experience and loyalty for a major telecom provider.
Customer Service Representative at Access Bank Plc (2017-07 – 2019-02)
Delivered frontline support and relationship management to retail banking customers, contributing to customer satisfaction and loyalty.
Professional Certificate in CRM and Customer Experience Management – Nigeria Institute of Management (2018-09 – 2019-02)
Bachelor of Science in Business Administration – University of Lagos (2012 – 2016)
