Christian Mpama

Dedicated quality assurance specialist with demonstrated strength in customer service, time management and trend tracking, willing to take up any task to support team and help business succeed. Excellent verbal and written communication with strong background cultivating positive relationships and exceeding goals.

Team Member Service Quality Assurance at UBA Plc (2020-11 – Present)

Quality assurance specialist responsible for reviewing, evaluating and analyzing complex information to ensure departments meet established quality standards.

• Review, evaluates and analyze complex information for the purpose of ensuring departments meets established quality standard and remain complaint
• Routinely recognizes and resolve quality issues, informs management of proposed solutions. Seek management guidance on complex issues
• Ensure there is a full understanding of work effort, timelines and expectations

Team Member Account Maintenance at UBA Plc (2020-04 – 2020-11)

Account maintenance specialist focused on customer satisfaction and data management.

• Execution of instructions by customers to provide a high level of customer's satisfaction and quality output
• Documented daily customer's data, updated logs and schedules with current information
• provide accurate and timeous reports as required to line manager

Teller at UBA Plc (2019-11 – 2020-04)

Banking teller responsible for customer service and fund management.

• Retained and acquired customers by delivering exceptional service with friendly approach
• increased revenue by cross-selling to customers on different bank products and services
• secured funds with careful attention to bank processes and legal requirements

Operation Supervisor at Farm City (2018-01 – 2019-11)

Operations supervisor managing customer experiences and team coordination.

• Managed customer's experiences with a close eye on customer and team member interactions, touch points and method of engagement
• Created environment of teamwork, collaboration and open communication by empowering employees with relevant trainings
• Kept team operations consistent with well-established and clear departmental requirements

Administrative Officer at Motor Vehicle Administrative Agency (2014 – 2014)

Administrative officer responsible for procedures, customer interactions, and filing systems.

• Developed and implemented administrative procedures
• interacted personally with customers, using communication and conflict management skills to handle routine demands
• Managed paper and electronic filing system, including backups and database management

Operator/Unit Head at Cway Plc NNPC (2009-03 – 2011-10)

Production operator and unit head managing raw materials and quality assurance.

• combined raw materials such as sugar, gum and industrial milk to produce finished products
• met quality assurance standard and returned low quality work for disposal or recycling
• Backed up team members with advanced knowledge of individual machines and processes

Higher National Diploma – Akanu Ibiam fed polytechnic Unwana (2016-10)

National Diploma – Akanu Ibiam fed polytechnic Unwana (2013-11)

West African Senior Secondary School Certificate – Wenby's College Silva Estate-Idimu (2008-09)

First School Leaving Certificate – Towogot International School Ejigbo (2002-12)