Christianah Ogunnowo

Reliable and detail-oriented professional with experience supporting business operations, customer communication, and digital systems. Strong ability to stay organized, manage tasks accurately, and work effectively with people in fast-paced environments. Known for clear communication, adaptability, and a practical approach to getting work done.

Administrative & Operations Officer - OVIS YOGHURT

(2025-11 - 2026-05)

• Managed business operations and administrative functions, including website management, database oversight, and customer service support
• Coordinated supply flow for B2B stores and ensured timely order processing
• Prepared cost analyses and detailed operational reports to support accurate decision-making
• Maintained confidential records and supported payroll administration for 25+ employees.
• Collaborated with content teams to support branding initiatives and social media campaigns.
• Coordinated office activities, scheduled meetings, and streamlined administrative workflows.

Customer Service Executive - OVIS YOGHURT

(2025-06 - 2025-10)

• Handled customer inquiries, complaints and order-related issues via digital channels
• Assisted with order tracking and customer communication
• Supported inventory management by monitoring stock levels and updating records
• Contributed to customer retention efforts, improving engagement and repeat purchases by 40%

Customer Service Representative (Remote) - STYLERUM (E-commerce)

(2023 - 2024)

• Managed and updated product listings on website and social media platform
• Responded to customer inquiries via email and social media channels.
• Assisted customers with product information and order-related questions

Logistics & Operations Coordinator - SREX LOGISTICS

(2019 - 2021)

• Monitored end-to-end order tracking and provided customers with real-time delivery updates
• Coordinated with courier partners to resolve delivery delays and logistics issues
• Documented and escalated unresolved complaints for timely resolution
• Ensured smooth communication between customers, logistics partner and internal teams

B.Sc. - Botany - Federal University of Agriculture, Abeokuta (2021 - 2025)