Chuchu Emessiri

Customer-focused professional with 3+ years of high-volume, international guest service experience at Princess Cruiselines — serving 100–200 guests daily across 30+ nationalities. Proven ability to de-escalate conflict, resolve billing disputes, and maintain service quality under pressure. Backed by 10+ years of additional experience across project supervision, logistics, and marketing.

Work-authorized for Brazil. Seeking a remote Customer Support role with a global or Brazil-based organization in hospitality, travel, or F&B.

Guest Service Specialist — F&B & Bar - Princess Cruiselines

(2022-01 - 2024-12)

Managed full-cycle guest service in a fast-paced, multicultural F&B environment aboard an international cruise vessel. Contract concluded — departing for Brazil relocation.

• Delivered daily bar and F&B service to 100–200 international guests from 30+ countries, consistently meeting and hitting sales targets through strategic upselling of premium beverages and packages.
• De-escalated incidents involving aggressive or intoxicated guests, restoring service rapport and preventing escalation to senior staff.
• Resolved billing disputes and wrong-order complaints on the spot, maintaining guest satisfaction scores and service continuity.
• Navigated language and cultural barriers daily with non-English-speaking guests, adapting communication style to ensure positive outcomes.
• Upheld strict international food, beverage, and safety hygiene standards across all service operations.

Project Supervisor - Propell Constructions

(2019-01 - 2021-12)

• Coordinated multi-party communication between subcontractors and suppliers, maintaining project timelines and resolving logistical conflicts independently.
• Managed all on-site safety documentation and compliance, demonstrating high-autonomy decision-making in a complex operational environment.
• Ensured delivered scope met all design agreements by proactively identifying and resolving discrepancies before handover.

Warehouse & Logistics Manager - Mighty Brands

(2018-01 - 2019-12)

• Led inventory management and supply chain operations, overseeing stock receiving, dispatching, and stakeholder coordination.
• Served as the primary professional interface between the warehouse and external partners, maintaining accuracy and accountability.

Support Officer - NICDAM

(2017-01 - 2018-12)

• Managed administrative logistics including travel coordination, accommodation, and procurement for training programmes.
• Maintained digital tracking of participant portfolios and assisted in planning and executing training sessions.

Marketing & Support Lead - Advanced Chemicals

(2013-01 - 2017-12)

• Executed digital marketing and social media campaigns, improving brand visibility and customer engagement over a 4-year tenure.
• Applied customer experience (CX) design thinking to refine campaign strategy and improve client-facing outcomes.

Diploma - Public Relations - Vaal University of Technology (2019-12)

Training Programme - Hospitality - Ship a Shore Cruise Culture (2022-12)