Claire Uwechue

Results-driven sales and operations professional with experience in customer service, inventory management, and administrative support. Skilled in using ERP software for invoicing, stock tracking, and daily operations. Known for strong communication skills, attention to detail, and delivering excellent customer experiences across retail environments.

Sales / Operations Associate at Casper Gadgets (2025-01 – Present)

• Provided customer support and product guidance for mobile phones and electronic gadgets, ensuring a positive in-store experience.
• Processed sales transactions, generated invoices, and managed stock records using ERP software.
• Monitored inventory levels, confirmed product availability across branches, and coordinated internal stock transfers when required.
• Maintained accurate sales, stock, and customer records within the ERP system.
• Assisted with daily store operations, including order fulfillment, pricing checks, and end-of-day reconciliations.
• Communicated effectively with team members and management to ensure smooth operations and timely service delivery.

Sales Associate at Behold Beauty Glam (2022-02 – 2022-09)

• Assisted clients in selecting suitable beauty products based on skin type, occasion, and budget.
• Handled in store and online sales, including taking orders, confirming payments, and managing deliveries.
• Maintained stock levels, displayed products attractively, and ensured the shop was neat and customer ready.
• Supported the CEO with daily tasks such as appointment scheduling, follow ups, and business errands.
• Managed customer inquiries via WhatsApp and Instagram, providing timely and helpful responses.
• Helped prepare for content shoots and coordinated product displays for social media.
• Increased repeat customer purchases through excellent product recommendations and customer care.
• Contributed to growing the brand's Instagram following and engagement by assisting with content and responding to DMs.
• Recognized for consistently maintaining a clean, organized workspace and smooth day-to-day operations.
• Built strong client relationships, earning referrals and positive customer feedback.
• Assisted with introducing new product lines and tracking sales performance.

Sales Representative at ChiGod & Son's Furniture Store (2020-01 – 2022-01)

• Welcomed customers into the showroom and assisted them in selecting furniture that matched their needs, budget, and home style.
• Explained product features, materials, and pricing to help customers make informed buying decisions.
• Managed cash and POS transactions, recorded daily sales, and issued receipts.
• Followed up with clients regarding deliveries, special orders, and after-sales support.
• Kept the showroom clean, well-arranged, and stocked with promotional materials.
• Maintained relationships with walk-in and returning customers, ensuring a great experience.
• Consistently exceeded weekly and monthly sales targets through excellent customer service and product knowledge.
• Received positive feedback from clients for professionalism, honesty, and helpfulness.
• Played a key role in retaining high-value customers by offering personalized service and after-sales support.
• Helped organize seasonal showroom updates, improving product presentation and customer flow.
• Assisted with tracking and restocking inventory, minimizing stockouts and improving store readiness.

Ticketing Agent at ABTECH Logistics (2019-04 – 2020-12)

• Booked and issued local and international flight tickets for customers using online reservation systems.
• Provided clients with accurate travel information, including flight schedules, fare rules, and visa requirements.
• Handled ticket changes, cancellations, and refunds in line with airline policies.
• Maintained up-to-date records of bookings, payments, and client profiles.
• Assisted customers via WhatsApp, phone, and in-person, offering professional and timely service.
• Coordinated with airline partners and support teams to resolve ticketing or booking issues.
• Successfully processed 50+ bookings monthly with high accuracy and client satisfaction.
• Reduced booking errors by double-checking flight details and customer information before issuance.
• Earned repeated praise from clients for fast response time and excellent customer support.
• Helped retain key clients by offering personalized service and flexible travel options.
• Contributed to growing the company's client base through word-of-mouth referrals.

B.Sc. in Mass Communication – National Open University - NOUN (2025-09)

Certificate in Cosmetology – BeautyByAD (2024-05 – 2024-07)