Assistant Restaurant Manager at Sundry Foods Ltd. (2022-02 – Present)
Managed restaurant operations including staff supervision, food safety, customer service, and financial management. Increased sales and customer count from 1.2 million Naira with 300-360 counts to 1.6 million Naira with 400-420 customer counts.
- Increased sales and customer count from 1.2 million Naira with 300-360 counts to 1.6 million Naira with 400-420 customer counts using the service plan of 1 minute to 1 customer service and key menu availability
- Supervise the coordinators of the production department (cooking, baking, shoppers, and logistics), and the entire crew (18-20 members) to assure that maximum products are available with strict compliance to standard hospitality regulations
- Responsible for maintaining a customer satisfaction survey over 85 which measures quality, service, friendliness, and likelihood of revisiting the restaurant
- Monitored food inspection and quality standards and worked within Wendy's standard operating procedures to ensure all laws and regulations were met and exceeded
- Oversee the management of staff (from hiring, supervision, and training), sales and marketing, food safety, finances, customer service, menu planning, operations, food policies, and facility maintenance
- Collaborate with the entire staff of the branch to provide excellent food services and delivery to the customers of the restaurant
- Provide excellent support and contingency plans like change of duty posts or increase in the number of servers during operational hours and peak hours
- Jointly carried out the hiring and training processes of crew members with the Human Resource Management department
- Create and manage budgets, control inventories of goods, monitor profits, sales, and expenses, handle internal control and audits
- Recommending to management new operating and marketing policies to maintain a competitive edge of the market segment of the local environments
Shift Manager at Food Concept (2020-08 – 2022-02)
Managed point of sale and operational staff shifts with implemented routines that streamlined service efficiency, staff dynamics, customer service and satisfaction.
- Managed the point of sale and operational staff shifts, with implemented routines that streamlined service efficiency, staff dynamics, customer service and satisfaction, time management, and team collaboration
- Maintained the standards of customer services during high volume operations and monitored employees to deliver excellent food service
- Strategically organized weekly staff shift schedules that covered all posts and functions using Microsoft Word while considering individual staff strengths and capabilities
- Routinely scheduled training courses for staff development and customer service awareness which improved the quality of the service rendered, customer satisfaction, time management, and sales
Quality Control Analyst at Yemac Consulting and Analytical Services (2018-10 – 2019-10)
Conducted proximate analyses and water analyses, ensured laboratory sanitation and safety standards, and identified quality control issues.
- Conducted proximate analyses and water analyses such as water treatment in a composite fitter and compiled results of analyses
- Ensured the laboratory sanitation and safety standards were maintained
- Identified problems relating to the quality control processes and recommended significant solutions; also discussed inspection results with the units responsible for the product
Biology and Agriculture (N.Y.S.C) at Zenda Memorial Academy (2018-10 – 2019-10)
Provided students with appropriate learning activities and experiences designed to fulfill their potential for intellectual, emotional, physical, and social growth.
- Provided students with appropriate learning activities and experiences designed to fulfill their potential for intellectual, emotional, physical, and social growth
- Taught Agriculture Science which involves teaching curriculum and proper safety procedures, lesson planning, classroom management
- Managed pupil behavior in the classroom and on school premises and applied appropriate and effective measures in cases of misbehavior
- Recognized for strong communication abilities and implementing behavior and incentive motivational tools that encouraged learning
