Comfort Italumhe

Customer-focused and reliable Customer Care Professional with a strong background in client relations, communication, and service support. Experienced in handling customer inquiries, resolving complaints promptly, and delivering positive service experiences across diverse customer groups. Skilled in active listening, problem-solving, and maintaining a calm, professional approach in fast-paced environments.

Committed to upholding brand reputation, ensuring customer satisfaction, and meeting service targets.

Reporter/Presenter/Script Writer at I&U Limited (BANTUPAGE)

• Conducted interviews and gathered information from diverse sources
• Collected and analysed field data for news reporting
• Performed vox pop (public opinion interviews)
• Produced and edited scripts based on collected information
• Ensured accuracy and reliability of information gathered

Admin/Front Desk (NYSC – PPA) at National Broadcasting Commission (NBC)

• Managed communication (calls, emails, inquiries) efficiently
• Maintained records and documentation with high accuracy
• Coordinated scheduling and supported office operations
• Interacted professionally with visitors and stakeholders

Customer Care Representative at Poiz Imagine Studio

• Engaged clients, handled inquiries, and resolved complaints
• Maintained strong customer relationships
• Ensured client satisfaction through follow-up and feedback

Brand Ambassador at Unilever Nigeria Plc

• Conducted field-based brand activation and public engagement
• Interacted directly with diverse audiences
• Supported data gathering during promotional activities

SIWES Intern at African Independent Television (AIT)

• Conducted interviews and vox pop data collection
• Assisted in programme organisation and content development
• Participated in script writing and editing

Higher National Diploma (HND) in Mass Communication – Federal Polytechnic Bida (2022)

National Diploma (ND) in Mass Communication – Federal Polytechnic Nasarawa (2018)