Condy Empire

Detail-oriented and responsible professional transitioning into AI Data Annotation, Content Moderation, and Trust & Safety. Experienced in customer service, hospitality operations, communication, problem-solving, and handling situations requiring sound judgment and attention to detail. Familiar with AI/data annotation concepts, content moderation principles, customer service, and Google Sheets.

Able to review information carefully, follow guidelines, maintain accuracy, identify issues, and make consistent decisions. Seeking an entry-level opportunity in AI data annotation, content moderation, trust & safety, data labeling, or AI training data operations.

Manager at SHEBAZ TAVERN AND LOUNGE (2023-01 – 2025-01)

• Managed daily operations and ensured smooth service delivery.
• Communicated professionally with customers and handled complaints and enquiries.
• Monitored staff performance and ensured company procedures were followed.
• Reviewed situations and made appropriate decisions to resolve customer and operational issues.
• Maintained accurate information and records relating to daily operations.
• Worked under pressure while maintaining professionalism and attention to detail.
• Coordinated staff activities and ensured tasks were completed correctly.
• Handled confidential and sensitive customer-related situations professionally.

Manager at ALMOND HOTEL (2020-01 – 2023-01)

• Managed daily hotel operations and customer service activities.
• Assisted guests with enquiries, complaints, and service-related issues.
• Monitored staff activities and ensured operational standards were maintained.
• Used communication and problem-solving skills to resolve customer concerns.
• Maintained organized records and monitored daily activities.
• Worked with different types of customers while maintaining professionalism and patience.
• Identified operational problems and took appropriate action to resolve them.
• Supported teamwork and coordinated employees to achieve daily operational goals.

Secondary School Certificate – West African Examinations Council (WAEC)