Confidence Albert

Operations and executive support lead who runs orders, suppliers and teams so owners can focus on growth. Five years of hands-on experience across distribution, FMCG sales and international donor-funded NGO operations. Currently owns procurement, sales supervision and executive operations at a spice processing and distribution company.

Previously led a team of 15 sales representatives, and ran the calendar, stakeholder coordination and reporting for the Executive Director of a multi-programme children's charity. Trusted with confidential information and with work that needs no supervision. Works in QuickBooks and Shopify, and is completing hands-on training in Chipply and Sage.

Operations & Executive Support Lead (Procurement and Sales Supervision) at One Pot Spices (Ancestry Africa Limited) (2024-07 – Present)

• Run day-to-day operations for company leadership: priorities, communications, scheduling and cross-team follow-up from production through delivery.
• Own procurement end to end: sourcing raw materials and packaging, comparing supplier quotes, issuing purchase orders and chasing deliveries to protect production timelines.
• Supervise the sales team: set targets and visit schedules, review performance and keep customer orders moving to delivery.
• Lead the Abuja market-entry plan across retail outlets, covering outlet schedules, vehicle and delivery planning and leadership review meetings.
• Track orders, stock, invoices and payment follow-up so nothing stalls between order and cash.
• Handle HR administration alongside operations.

Executive Operations Lead (Executive & Personal Assistant to the Executive Director) at Ilimi Children's Fund (ICF) (2023-10 – 2024-07)

• Acted as strategic partner and gatekeeper to the Executive Director across a multi-programme NGO, managing the calendar, inbox, priorities and confidential correspondence.
• Built executive workflow systems that reclaimed 10+ hours of leadership time each week.
• Coordinated 40+ board, donor and government meetings end to end, from agendas and briefing packs to follow-up, with 100% on-time delivery.
• Wrote and edited executive reports, speeches and stakeholder correspondence, cutting revision cycles by 30%.
• Managed all local and international travel: visas, itineraries, accommodation and briefings, with no scheduling disruptions.
• Streamlined cross-departmental reporting, improving efficiency by 25% and keeping donor and regulatory deadlines.

Sales Supervisor at Ghadco Foods Limited (2020-09 – 2023-11)

• Led a team of 15 sales representatives: set daily and weekly targets, assigned territories, coached the team and tracked performance.
• Managed customer orders from request to delivery, coordinating with warehouse and logistics to meet deadlines.
• Tracked sales, stock availability and payment collections, and reported results to management.
• Maintained key customer relationships and resolved complaints quickly to protect repeat business.
• Trained new sales representatives on products, pricing and customer handling.

Customer Service Officer at Rayfield Medical Centre (2019-03 – 2020-09)

• First point of contact for patients and visitors in a high-volume setting, handling enquiries, appointments, records and complaints with consistent service standards.

B.Ed. in English Language – Imo State University, Owerri, Nigeria (2012 – 2016)