Cynthia Loveth

Dedicated and customer-focused professional with proven experience in customer service, telecommunications support, sales, and supervision. Skilled in handling customer inquiries, resolving complaints, building positive customer relationships, and working effectively in fast-paced environments. Strong communication, teamwork, and problem-solving abilities with a commitment to delivering excellent service and achieving organizational goals.

MTN Customer Care Representative - OZB Communication Limited (New Dawn)

(2022-01 - 2026-12)

• Assisted customers with SIM registration, SIM swap, data subscriptions, and account-related issues
• Handled customer complaints professionally and provided timely resolutions
• Educated customers on MTN products and services
• Maintained excellent customer relationships and service standards
• Worked effectively under pressure in a fast-paced environment

Supervisor - Jong Petroleum

(2017-01 - 2020-12)

• Supervised daily station operations and staff activities
• Attended to customers and ensured quality service delivery
• Managed sales records and monitored product availability
• Assisted in resolving customer complaints and operational issues
• Ensured cleanliness, orderliness, and smooth workflow within the station

Marketer - Dr. Igueodo Herbal Remedies

(2016-01 - 2017-12)

• Promoted herbal products to customers
• Built good customer relationships and increased product awareness
• Assisted customers with product information and recommendations
• Helped maintain sales targets and customer satisfaction

Senior Secondary School Certificate (O'Level) - Comprehensive High School Udi/Abia (2015-12)