Cynthia Manufor

Versatile and results-oriented hospitality, customer service and administrative professional with experience across restaurant operations, front office, sales, customer relations and office administration. Currently serving as an Assistant Restaurant Manager at Amala Sky Abuja, with hands-on experience in team coordination, customer satisfaction, food safety and hygiene, inventory monitoring, cash handling, staff training, sales tracking and operational reporting. Strong communicator with a practical, accountable and service-focused approach to achieving organizational goals

Assistant Restaurant Manager at Amala Sky Abuja (2023-01 – Present)

• Supervised daily restaurant operations and staff activities.
• Ensured excellent customer service and guest satisfaction.
• Monitored food quality, hygiene, and service standards.
• Managed staff schedules, attendance, and performance.
• Monitored sales, cash handling, and daily revenue.
• Handled customer complaints and resolved issues promptly.
• Monitored stock levels and minimized wastage and losses.
• Coordinated with the kitchen and service teams for smooth operations.
• Prepared daily operational and sales reports.
• Assisted the Restaurant Manager in achieving sales and business targets.
• Supported marketing activities and initiatives to increase customer traffic and sales.

Receptionist at TOP RANK HOTEL (2022-01 – 2022-12)

• Greeted guests and assisted with check-in and check-out.
• Responded to guest questions and requests while maintaining a positive attitude.
• Answered and forwarded phone calls.
• Managed guest bookings and reservations.
• Supported administrative and clerical tasks

Receptionist at FABINO HOTEL (2021-01 – 2022-12)

• Greeted guests and assisted with check-in and check-out.
• Responded to guest questions and requests.
• Answered and forwarded phone calls.
• Managed guest bookings and reservations.
• Maintained a tidy and orderly workspace.

Receptionist, Customer Representative, Cashier at BV LOUNGE (SPA) (2021-01 – 2021-12)

• Welcomed and attended to clients professionally.
• Managed appointments, bookings, and customer inquiries.
• Handled calls, WhatsApp messages, and client complaints.
• Explained spa services, treatments, prices, and promotions.
• Processed cash, POS, and transfer payments.
• Prepared daily sales and cashier reports.
• Managed client check-in and check-out.
• Maintained accurate customer records and ensured client satisfaction.
• Coordinated with therapists to ensure smooth service delivery.

Customer Service Representatives at SOLOMENTO AUTO CENTRE (2020-01)

• Welcomed and attended to customers professionally.
• Responded to customer inquiries about car sales, repairs, and services.
• Scheduled vehicle servicing, repairs, inspections, and appointments.
• Followed up with customers on repair progress and vehicle collection.
• Handled customer complaints and resolved issues promptly.
• Provided information on vehicle prices, available models, and service costs.
• Maintained customer records and updated service information.
• Followed up with customers after sales and repairs to ensure satisfaction.
• Liaised with technicians, sales staff, and other departments to ensure smooth service delivery.

Tax Collector at BOARD OF INTERNAL REVENUE BAYELSA (2019-01 – 2019-12)

• Monitored taxpayers' compliance with tax laws and regulations.
• Reviewed tax returns, payments, and taxpayer records.
• Followed up on outstanding tax liabilities and compliance issues.
• Assisted with taxpayer registration and verification.
• Conducted inspections and compliance checks when required.
• Responded to taxpayers' inquiries and provided guidance on tax obligations.
• Prepared compliance reports and maintained accurate records.
• Identified cases of non-compliance and escalated them for appropriate action.
• Assisted in revenue collection and enforcement activities.

Receptionist at STAR ARRIVAL HOTEL (2018-01 – 2018-12)

• Welcomed and checked in/out guests professionally.
• Managed room bookings, reservations, and cancellations.
• Answered calls and responded to guest inquiries.
• Handled guest complaints and resolved issues promptly.
• Processed payments and issued receipts.
• Maintained accurate guest records and front-desk reports.
• Coordinated with housekeeping and other departments to meet guest needs.
• Provided information about hotel facilities, services, and local attractions.
• Ensured the reception area remained clean and welcoming.

Waitress at Lobic Meridian Hotel (2015-01 – 2015-12)

• Welcomed guests and assisted them with seating.
• Took and accurately processed food and drink orders.
• Served meals and beverages promptly and professionally.
• Attended to customers' requests and ensured satisfaction.
• Provided information about menu items and made recommendations.
• Handled customer complaints and resolved issues professionally.
• Processed bills and assisted with payments.
• Maintained clean and organized tables and dining areas.
• Worked closely with the kitchen and other staff to ensure smooth service.

Sales Associate at SHOPWISE CENTURY MALL (2013-01 – 2013-12)

• Welcomed customers and assisted them in selecting suitable electronic products.
• Explained product features, prices, warranties, and specifications.
• Recommended products based on customers' needs and budgets.
• Processed sales, payments, and issued receipts.
• Demonstrated the use and features of electronic products.
• Followed up with customers to ensure satisfaction.
• Handled customer inquiries and complaints professionally.
• Maintained attractive product displays and an organized showroom.
• Monitored stock levels and assisted with inventory checks.
• Worked towards achieving daily and monthly sales targets.

Marketer at STARMOOD MARKETING FIRM (2012-01 – 2012-12)

• Promoted products and services to prospective customers.
• Identified and developed new customer leads.
• Communicated with customers and explained products, prices, and promotions.
• Built and maintained good customer relationships.
• Conducted market research to understand customer needs and competition.
• Followed up with potential and existing customers to generate sales.
• Created awareness through social media, direct marketing, and other promotional activities.
• Met sales and marketing targets.
• Prepared reports on marketing activities and sales performance.

HND in Cooperative Economics and Management – Imo State Polytechnic (2016-01 – 2018-12)

OND in Cooperative Economics and Management – Imo State Polytechnic (2013-01 – 2015-12)

NECO – Sacred Heart Secondary School, Eziama Ntigha, Abia State (2013-01 – 2013-12)