Assistant Restaurant Manager at Amala Sky Abuja (2023-01 – Present)
- Supervised daily restaurant operations and staff activities.
- Ensured excellent customer service and guest satisfaction.
- Monitored food quality, hygiene, and service standards.
- Managed staff schedules, attendance, and performance.
- Monitored sales, cash handling, and daily revenue.
- Handled customer complaints and resolved issues promptly.
- Monitored stock levels and minimized wastage and losses.
- Coordinated with the kitchen and service teams for smooth operations.
- Prepared daily operational and sales reports.
- Assisted the Restaurant Manager in achieving sales and business targets.
- Supported marketing activities and initiatives to increase customer traffic and sales.
Receptionist at TOP RANK HOTEL (2022-01 – 2022-12)
- Greeted guests and assisted with check-in and check-out.
- Responded to guest questions and requests while maintaining a positive attitude.
- Answered and forwarded phone calls.
- Managed guest bookings and reservations.
- Supported administrative and clerical tasks
Receptionist at FABINO HOTEL (2021-01 – 2022-12)
- Greeted guests and assisted with check-in and check-out.
- Responded to guest questions and requests.
- Answered and forwarded phone calls.
- Managed guest bookings and reservations.
- Maintained a tidy and orderly workspace.
Receptionist, Customer Representative, Cashier at BV LOUNGE (SPA) (2021-01 – 2021-12)
- Welcomed and attended to clients professionally.
- Managed appointments, bookings, and customer inquiries.
- Handled calls, WhatsApp messages, and client complaints.
- Explained spa services, treatments, prices, and promotions.
- Processed cash, POS, and transfer payments.
- Prepared daily sales and cashier reports.
- Managed client check-in and check-out.
- Maintained accurate customer records and ensured client satisfaction.
- Coordinated with therapists to ensure smooth service delivery.
Customer Service Representatives at SOLOMENTO AUTO CENTRE (2020-01)
- Welcomed and attended to customers professionally.
- Responded to customer inquiries about car sales, repairs, and services.
- Scheduled vehicle servicing, repairs, inspections, and appointments.
- Followed up with customers on repair progress and vehicle collection.
- Handled customer complaints and resolved issues promptly.
- Provided information on vehicle prices, available models, and service costs.
- Maintained customer records and updated service information.
- Followed up with customers after sales and repairs to ensure satisfaction.
- Liaised with technicians, sales staff, and other departments to ensure smooth service delivery.
Tax Collector at BOARD OF INTERNAL REVENUE BAYELSA (2019-01 – 2019-12)
- Monitored taxpayers' compliance with tax laws and regulations.
- Reviewed tax returns, payments, and taxpayer records.
- Followed up on outstanding tax liabilities and compliance issues.
- Assisted with taxpayer registration and verification.
- Conducted inspections and compliance checks when required.
- Responded to taxpayers' inquiries and provided guidance on tax obligations.
- Prepared compliance reports and maintained accurate records.
- Identified cases of non-compliance and escalated them for appropriate action.
- Assisted in revenue collection and enforcement activities.
Receptionist at STAR ARRIVAL HOTEL (2018-01 – 2018-12)
- Welcomed and checked in/out guests professionally.
- Managed room bookings, reservations, and cancellations.
- Answered calls and responded to guest inquiries.
- Handled guest complaints and resolved issues promptly.
- Processed payments and issued receipts.
- Maintained accurate guest records and front-desk reports.
- Coordinated with housekeeping and other departments to meet guest needs.
- Provided information about hotel facilities, services, and local attractions.
- Ensured the reception area remained clean and welcoming.
Waitress at Lobic Meridian Hotel (2015-01 – 2015-12)
- Welcomed guests and assisted them with seating.
- Took and accurately processed food and drink orders.
- Served meals and beverages promptly and professionally.
- Attended to customers' requests and ensured satisfaction.
- Provided information about menu items and made recommendations.
- Handled customer complaints and resolved issues professionally.
- Processed bills and assisted with payments.
- Maintained clean and organized tables and dining areas.
- Worked closely with the kitchen and other staff to ensure smooth service.
Sales Associate at SHOPWISE CENTURY MALL (2013-01 – 2013-12)
- Welcomed customers and assisted them in selecting suitable electronic products.
- Explained product features, prices, warranties, and specifications.
- Recommended products based on customers' needs and budgets.
- Processed sales, payments, and issued receipts.
- Demonstrated the use and features of electronic products.
- Followed up with customers to ensure satisfaction.
- Handled customer inquiries and complaints professionally.
- Maintained attractive product displays and an organized showroom.
- Monitored stock levels and assisted with inventory checks.
- Worked towards achieving daily and monthly sales targets.
Marketer at STARMOOD MARKETING FIRM (2012-01 – 2012-12)
- Promoted products and services to prospective customers.
- Identified and developed new customer leads.
- Communicated with customers and explained products, prices, and promotions.
- Built and maintained good customer relationships.
- Conducted market research to understand customer needs and competition.
- Followed up with potential and existing customers to generate sales.
- Created awareness through social media, direct marketing, and other promotional activities.
- Met sales and marketing targets.
- Prepared reports on marketing activities and sales performance.
