Damilola Mayowa

Administrative Officer / Customer Service Lead at Iloshe Properties & Investment Limited (2018-06 – Present)

Managed over 80 daily customer inquiries, service requests, and complaints via phone, email, and virtual platforms, delivering timely resolutions while maintaining professional, customer-focused communication.
Supported executive and team operations through document preparation, record management, and workflow coordination, reducing administrative turnaround time by 30% in remote work settings.
Achieved a 90%+ customer issue resolution rate by applying strong problem-solving skills, structured follow-ups, and service best practices in a fast-paced support environment.
Maintain accurate customer records, service logs, and follow-up documentation to ensure service continuity, accountability, performance tracking, and reliable reporting across daily operations.
Coordinate internal schedules, task assignments, and team communications to support smooth service delivery, efficient workflows, and consistent collaboration within fast-paced operational environments.
Assist clients with onboarding, service explanations, order clarifications, and issue resolution using a calm, empathetic, and professional approach to enhance customer satisfaction.

Customer Service Officer at Cakes & Cream (2017-02 – 2018-05)

Increased average sales value by 20% through effective customer engagement, strong product knowledge, and strategic upselling aligned with customer needs and preferences.
Delivered accurate product information, order clarification, and issue resolution, resolving 90% of inquiries on first contact and consistently improving overall customer experience scores.
Assisted customers with order modifications, delivery coordination, and service-related concerns, reducing repeat inquiries by 30% through clear explanations and timely follow-ups.
Responded to high volumes of inbound customer calls, emails, and walk-in inquiries while maintaining polite, professional communication and delivering consistent, high-quality customer service experiences.
Documented customer interactions, complaints, resolutions, and follow-up actions to support internal tracking, service continuity, accountability, and data-driven service improvements.
Supported team operations by guiding new staff on customer handling procedures, service etiquette, and documentation standards, helping maintain consistent service quality.

Educator (NYSC) at Haske Standard Academy (2017-04 – 2018-03)

Communicated effectively with students and parents regarding academic progress, expectations, and feedback, improving student engagement and parental satisfaction by over 95%.
Applied problem-solving and critical thinking skills to address student challenges, reducing disciplinary incidents and academic misunderstandings by 30% in a fast-paced structured environment.
Maintained accurate records of attendance, assessments, and academic reports, supporting administrative processes, continuity of student tracking, and data-driven decision-making for academic performance.
Organized lesson schedules, classroom activities, and learning materials efficiently, ensuring smooth daily operations and fostering an environment conducive to effective teaching and learning.
Leveraged interpersonal and communication skills to manage diverse student needs and personalities, promoting collaboration, engagement, and positive interactions within academic and classroom settings.

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