Damilola Olaleye

Results-driven IT Support and Networking Technician with 2+ years of hands-on experience delivering technical support, troubleshooting hardware/software issues, and managing network infrastructure. Currently serving as IT Support/Networking Technician (NYSC) at Digital Bridge Institute, providing helpdesk support to 200+ staff and trainees with 95% first-call resolution rate. Proven expertise in Windows OS deployment, LAN/Wi-Fi diagnostics, network configuration (TCP/IP, DNS, DHCP), and incident management.

Cisco-certified with strong foundation in cybersecurity, actively pursuing Cisco CyberSecurity SOC certification & TechCrush CyberSecurity Scholarship. Skilled in remote support tools, and maintaining SLA compliance in fast-paced IT environments.

IT Support / Networking Technician (NYSC) - Digital Bridge Institute - Lagos

(2025-07)

• Deployed and configured Windows OS across 50+ workstations, reducing deployment time by 30% through standardized imaging procedures
• Provided front-desk IT helpdesk support to 200+ staff and trainees, achieving 95% first-call resolution rate and maintaining 99% SLA compliance
• Performed comprehensive LAN/Wi-Fi diagnostics including IP configuration, cable inspection, and device verification, resolving 90% of connectivity issues within 2 hours
• Troubleshot hardware failures (HDDs, RAM, power supplies, peripherals) and software conflicts, minimizing system downtime to less than 1 hour per incident
• Maintained detailed incident logs and documentation in ticketing system, enabling knowledge base growth and supporting continuous improvement initiatives
• Escalated complex technical issues to senior technicians following established procedures, ensuring timely resolution of critical problems

IT Support / Networking Intern - Digital Bridge Institute - Lagos

(2021-09 - 2022-08)

• Delivered IT support across multimedia labs, networking labs, and lecture rooms, ensuring 98% operational uptime during training sessions
• Assisted with system setup, Windows OS installation, and hardware troubleshooting for 100+ training workstations
• Conducted basic network diagnostics and provided technical support to students and facilitators, resolving connectivity and software issues promptly
• Supported classroom technology including multimedia tools, projector setup, and presentation software to enable seamless training delivery

Higher National Diploma (HND) - Computer Science - Gateway (ICT) Polytechnic Saapade (2022 - 2024)

Ordinary National Diploma (OND) - Computer Science - Gateway (ICT) Polytechnic Saapade (2019 - 2021)