Customer Service Manager - KAMAL'S SPECIAL
(2025-10 - 2026-04)
- Analyzed customer feedback and recurring service issues to identify opportunities for improving customer experience.
- Led and supervised the customer service team while monitoring performance and service-quality outcomes.
- Developed and implemented customer service processes and procedures based on customer needs and operational requirements.
- Translated customer complaints and requests into actionable recommendations for service improvement.
- Prepared customer feedback and performance reports to support operational decision-making.
Customer Service Representative - Lafabids Agro Service
(2023-06 - 2025-08)
- Managed customer enquiries, orders, feedback, and issue resolution throughout the service journey.
- Resolved customer issues efficiently, contributing to a 95% customer retention rate.
- Identified recurring customer concerns and supported improvements to service delivery.
- Maintained strong client relationships through responsive communication and effective problem solving.
Research Manager Intern - ALX Academy
(2023-05)
- Led research initiatives involving data collection and analysis to support project objectives.
- Managed research team activities to ensure timely and accurate delivery of findings and reports.
- Developed data-management approaches and maintained alignment between research activities and organizational goals.
- Collaborated with cross-functional teams to integrate research insights into program development.
Marketing Executive - Study Express Limited
(2022-11 - 2023-12)
- Supported marketing strategies and distribution activities to increase awareness of company services.
- Led a sales team and coordinated activities to support departmental targets.
- Engaged with customers and used market-facing feedback to support promotional activities.
Client Relationship Officer - Study Express Limited
(2022-05 - 2022-11)
- Managed client communication and relationships throughout the international student application process.
- Supported clients through multiple stages of their application journey and responded to their needs.
- Identified and resolved client concerns to maintain a positive customer experience.
Quality Control Officer (Internship) - Rite Foods Limited
(2021-09 - 2022-04)
- Conducted quality control and assurance checks across production processes.
- Ensured products met established standards across multiple departments, including water and laboratory divisions.
Wholesale Manager - Choice Limited
(2020-01 - 2021-07)
- Managed wholesale operations, inventory control, bulk sales, and stock accountability.
- Coordinated distribution to retailers while maintaining customer relationships and satisfaction.
