General Manager at The House Lagos (2024-07 – Present)
- Drive revenue, brand positioning, and business expansion.
- Oversee daily restaurant operations and service quality.
- Monitor revenue, control costs, and drive profitability
- Manage, train, and motivate a team of 100+ personnel
- Oversee promotions, loyalty programs, and customer engagement.
- Ensure health, safety, and regulatory compliance.
- Optimize supplier relations, procurement, and stock control.
- Implement new concepts and industry best practices.
Chief Operating Officer at The 355 Group (2022-03 – 2024-06)
- Cultivated a positive company culture through policy development that fostered employee engagement and the company vision.
- Established a data-driven approach by analyzing business results and taking corrective actions to continuously improve performance.
- Increased market penetration through strategic goal setting for each outlet, informed by market research and forecasting.
- Delivered Growth in revenue by designing and implementing business and growth strategies aligned with the company's mission, vision, and values.
- Managed the opportunity pipeline collaboratively, driving new business opportunities and exceeding financial targets.
- Enhanced profitability by controlling company costs, introducing initiatives to address theft and losses, and overseeing outlet budgets in collaboration with the Managing Director.
- Improved operational efficiency by leveraging system-wide expertise and best practices to deliver services across all outlets.
- Ensured compliance by developing procedures and conducting regular inspections to meet all government regulations and health & safety standards.
- Expanded company footprint by expansion activities and identifying new partnership, sponsorship, and advertising opportunities.
Chief Outlet Officer at The 355 Group (2021-03 – 2022-03)
- Increased profitability through strategic marketing, effective sales promotion, and fostering a customer-centric culture.
- Implemented cost-saving initiatives, resulting in a reduction in operational expenses.
- Implemented short-term financial & operational plans that aligned with overall group objectives, ensuring consistent financial performance across outlets.
- Maintained regulatory compliance across all locations, including federal, state, local liquor laws, and sanitation/safety regulations.
- Improved operational efficiency through equipment maintenance, work order optimisation, and conducting regular inspections.
- Empowered a high-performing team by setting clear individual outlet goals, facilitating regular communication through meetings, and encouraging feedback.
Business Development Executive (Contract) at Casa Straniera (2020-08 – 2021-01)
- Identified and penetrated new market opportunities, resulting in an increase in client acquisition.
- Developed and implemented comprehensive sales processes and marketing campaigns that generated qualified leads.
- Collaborated with senior management to execute effective sales strategies, contributing to a increase in overall revenue.
- Cultivated strong client relationships, ensuring high satisfaction and repeat business.
Group, Conference and Events Strategist at Transcorp Hilton Hotel (2019-05 – 2020-03)
- Successfully coordinated and executed high-profile events such as The Annual Tony Elumelu Foundation Conference, UBA Market Place Expo, and The Wizkid & Burna Boy concert, ensuring guest satisfaction and exceeding expectations.
- Enhanced operational efficiency by collaborating effectively with internal teams (banquet, F&B, audiovisual, kitchen, engineering) and external vendors to ensure seamless event setup, execution, and breakdown.
- Contributed to increased group, conference, and event revenue through upselling, sales analysis & marketing initiatives.
- Maintained accurate financial records by developing event invoices within budget constraints and supporting the finance department in managing guest payments.
Food and Beverage Services Executive at Sheraton Abuja Hotel (2017-11 – 2019-03)
- Served as a bridge between Sales & Marketing and guests, effectively promoting F&B outlets and special offers, leading to increased customer awareness and higher sales.
- Collaborated with the F&B team to improve operational efficiency, contributing to consistent service delivery and overall quality, which boosted guest satisfaction and repeat business.
- Championed the implementation of brand standards and innovative F&B initiatives, ensuring a positive brand experience for guests.
Event Operations Manager at Platinum Events (2016-12 – 2017-08)
- Led all operational aspects for events, ensuring seamless execution from concept to completion, exceeding client expectations for high-profile events like The Irish Embassies St. Patrick's Day celebration.
- Forged strong relationships across diverse areas (venue, F&B, décor, A/V), resulting in cost-effective solutions and event production.
- Managed budgets effectively, overseeing projects ranging from ₦2 million to ₦20 million, and maintaining profitability through meticulous P&L management.
- Contributed to revenue growth by collaborating on strategic marketing (localised outreach, sponsorships, social media campaigns).
- Facilitated post-event analysis to identify areas for improvement and enhance future client experiences.
Customer Relations Assistant at Thobors Boulangerie (2016-05 – 2016-12)
- Efficiently managed customer orders, ensuring accuracy and timely service, which contributed to high customer satisfaction rates.
- Resolved customer complaints professionally, preventing customer churn and maintaining positive brand reputation.
- Delivered exceptional food and beverage service, fostering a welcoming and enjoyable atmosphere for guests.
