Darasimi Luther

Customer-focused professional with over four years of experience in customer support and client service. I genuinely enjoy troubleshooting problems and helping customers find solutions that make their experience better. Skilled in using CRM systems to manage customer interactions and resolve issues efficiently, I am committed to delivering excellent service, building lasting customer relationships, and continuously growing within the customer experience field.

Client Services Representative at 9 Payment Service Bank (2025-01 – Present)

• Delivered exceptional in-person support to walk-in customers, addressing inquiries and resolving account-related issues promptly.
• Assisted clients with troubleshooting POS devices, including settings adjustments, PIN resets, and restarts, reducing the need for technical escalations.
• Provided guidance on banking products and services, ensuring clients understood available options and support channels.
• Maintained accurate records of client interactions and escalations, ensuring seamless follow-up and resolution.
• Collaborated with technical and operations teams to ensure the timely resolution of customer concerns.

Contact Center Agent at Guaranty Trust Bank (2022-01 – 2024-12)

• Handled high-volume inbound calls, resolving diverse customer inquiries and complaints across banking services.
• Supported multiple digital channels, including phone, Email, and WhatsApp, ensuring consistent and seamless customer experiences.
• Assisted the Email support unit during surge periods, demonstrating adaptability and commitment to service continuity.
• Maintained detailed records of customer interactions using CRM tools, contributing to accurate reporting and improved service tracking.
• Consistently met performance metrics for call quality, first-call resolution, and customer satisfaction (CSAT).

Customer Service & Sales Representative at Pierce Enterprise (2021-01 – 2021-12)

• Provided personalized customer support by assisting clients with SIM card purchases, registration, and resolving inquiries, ensuring a seamless service experience.
• Managed inventory by tracking stock levels, recording sales, and ensuring timely delivery of products to wholesale and retail customers.
• Analyzed customer feedback and purchasing data to suggest service improvements, enhancing overall customer satisfaction.
• Cross-sold and upsold products to meet customer needs, contributing to increased sales revenue and customer retention.
• Maintained accurate sales and purchase records, ensuring accountability and smooth business operations.

B.A(Ed) Hons in English Education – LAGOS STATE UNIVERSITY (2015-01 – 2019-12)