ASSISTANT NATIONAL QUALITY ASSURANCE MANAGER at EAT 'N' GO LIMITED (COLDSTONE CREAMERY, DOMINO'S PIZZA, PINKBERRY) (2024-01 – Present)
- Coordinate and oversee quality assurance and food safety activities across multiple production plants nationwide.
- Conduct quarterly internal audits to verify compliance with FSMS, QMS, GMP, HACCP, SOPs, and regulatory requirements.
- Track, analyze, and resolve non-conformances from internal, external, and regulatory audits to prevent recurrence.
- Ensure 100% regulatory compliance with NAFDAC, LASEPA, and other statutory agencies.
- Lead food safety risk assessments, customer complaint investigations, root cause analysis, and corrective action planning.
- Review, design, validate, and implement SOPs and process control documentation across departments.
- Perform trend analysis on customer complaints, environmental swab results, and finished product microbiological testing.
- Conduct supplier audits, evaluations, and re-evaluations to ensure raw material quality and supplier compliance.
- Maintain 100% accurate and up-to-date food safety and hygiene records and escalate any deviation to mitigate any food safety risk.
- Support new product development (NPD) and continuous improvement of existing products.
- Enforce 100% GMP and plant sanitation through periodical auditing across the production floor.
- Deliver food safety, GMP, hygiene, and HACCP training to staff across production sites.
RISK ASSURANCE AND QUALITY CONTROL EXECUTIVE (SOUTH-SOUTH/EAST REGION) at EAT 'N' GO LIMITED (COLDSTONE CREAMERY, DOMINO'S PIZZA, PINKBERRY) (2022-01 – 2024-12)
- Developed and maintained a controls assurance framework for Domino's Pizza and Cold Stone Creamery commissaries.
- Planned and executed food safety, quality, and compliance audits across Domino's Pizza & ColdStone Creamery Commissaries.
- Monitored implementation of audit recommendations and verified effectiveness of corrective actions.
- Reviewed operational incidents, risk assessments, and audit findings across management system to improve quality control systems.
- Designed and implemented quality control and risk management frameworks aligned with corporate standards.
- Provided management with performance feedback against approved internal audit plans.
- Generated 100% accurate & up-to-date quality reports and documentation.
QUALITY CONTROL/ASSURANCE EXECUTIVE (NORTHERN REGION) at EAT N' GO LIMITED (COLDSTONE CREAMERY) (2020-01 – 2022-12)
- Coordinated quality, food safety, environmental, and occupational health activities within commissary operations.
- Ensured 100% implementation of GMP, HACCP, and SOPs across production processes.
- Supervised CCP monitoring, product traceability, temperature control, and sanitation programs.
- Ensured 100% compliance and implementation with quick service cleanliness experience (QSCE) standards and company food safety policies.
- Managed pest control, waste management, and hygiene programs.
- Trained food safety teams on quality ownership, hygiene practices, and compliance requirements.
PRODUCTION SUPERVISOR at LIMBOG DRINKS (2016-01 – 2020-12)
- Supervised production activities to ensure output met quality and safety standards.
- Enforced hygiene, grooming, and health & safety procedures on the production floor.
- Organized workflow to meet production specifications and delivery timelines.
- Monitored processes, resolved production issues, and ensured operational efficiency.
