Deborah Olayimika

Results-driven Medical Virtual Assistant with experience supporting physicians, telehealth providers, and healthcare clinics with high-level administrative and clinical coordination. Expert in EHR/EMR management, insurance verification, medical billing support, patient communication, and HIPAA-compliant documentation. Known for improving patient experience, reducing provider workload, and optimizing clinical workflows in fast-paced healthcare environments.

Proven ability to manage high patient volumes, coordinate with pharmacies and laboratories, and maintain accurate medical records while delivering exceptional virtual patient support.

Lead Medical Virtual Assistant at Horizon Telehealth Clinic (2024-07 – 2025-07)

Coordinated daily operations for a telehealth clinic serving 1,000+ active patients across multiple states, managing provider appointments through EMR systems and handling high-volume patient communication.

• Coordinate daily operations for a telehealth clinic serving 1,000+ active patients across multiple states
• Manage 25–35 weekly provider appointments through Athenahealth EMR while maintaining accurate scheduling records
• Verify insurance eligibility and submit prior authorization requests through Availity and CoverMyMeds
• Prepare and update patient charts, transcribe SOAP notes, and document telehealth visit summaries
• Handle high-volume patient communication through phone systems, secure messaging platforms, and email
• Collaborate with pharmacies to process medication refill requests and prescription updates
• Upload and organize laboratory reports and diagnostic results into patient records

Medical Virtual Assistant at Summit Family Health (2024-03 – 2025-12)

Conducted patient onboarding, managed provider calendars for a team of 5 physicians, processed billing inquiries, and implemented workflow improvements to reduce no-show rates.

• Conducted patient onboarding including demographic updates, medical histories, and consent documentation
• Managed provider calendars and coordinated appointments for a team of 5 physicians
• Processed patient billing inquiries and supported claim submission processes
• Reduced patient no-show rates by implementing reminder calls and appointment confirmation workflows
• Maintained organized digital patient files and ensured HIPAA-compliant documentation standards

Nursing Intern at University College Hospital (2023-03 – 2024-02)

Assisted with patient documentation, medical records updates, and clinical coordination while maintaining HIPAA compliance and confidentiality standards.

• Assisted in patient documentation, updating medical records, and maintaining accurate clinical notes
• Supported healthcare teams with patient scheduling, follow-ups, and administrative coordination
• Communicated with patients regarding care plans, appointments, and health education
• Gained hands-on experience with hospital systems and workflow processes
• Ensured proper data entry and confidentiality of patient information

Pharmacy Technician at Donjoe pharmacy (2022-06 – 2023-01)

Supported pharmacists with prescription processing and patient education in a fast-paced retail pharmacy setting, assisting 200+ patients weekly.

• Supported pharmacists with prescription intake, processing, and medication labeling
• Educated patients on medication instructions and adherence guidelines
• Maintained prescription documentation and pharmacy inventory records
• Assisted an average of 200+ patients weekly in a fast-paced retail pharmacy setting

Bachelor of Nursing Science in Nursing – Igbinedion University Okada (2022)