Destiny Ikechukwu Mokelu

Highly organized and detail-oriented Administrative Assistant with a background in customer service, office support, and records management. Experienced in coordinating administrative operations, managing schedules, maintaining documentation, handling correspondence, and providing exceptional support to internal teams and external stakeholders. Adept at multitasking in fast-paced environments while maintaining professionalism, confidentiality, and accuracy.

Possesses excellent communication and interpersonal skills, with proven experience improving operational efficiency, managing customer and client interactions, and ensuring compliance with organizational procedures. Proficient in the use of office productivity tools, CRM systems, and digital communication platforms. Seeking to contribute strong organizational and administrative capabilities to a dynamic organization, including remote and international work environments.

Administrative Support Officer / Customer Service Representative - Aptech Technologies - Lagos, Nigeria

(2022-09 - 2023-01)

• Provided comprehensive administrative and customer support to clients and internal departments.
• Managed and responded to 40–60 customer inquiries daily.
• Coordinated appointments and maintained schedules.
• Achieved a 90% first-contact resolution rate.
• Maintained 95% SLA compliance.
• Recorded and tracked 100% of client interactions using CRM systems.
• Prepared reports and correspondence for management review.
• Organized digital files and records.
• Collaborated to improve workflow efficiency and customer experience.
• Reduced complaint resolution time by 20%.
• Assisted in preparing presentations and documentation.

Administrative Assistant Intern / Service Assistant - Headlamp Production House - Lagos, Nigeria

(2024-02 - 2025-01)

• Provided administrative support to various departments.
• Managed incoming communications and inquiries.
• Maintained digital records and filing systems.
• Scheduled meetings and coordinated appointments.
• Assisted with reports, memos, and letters.
• Supported meetings and event logistics.
• Monitored office supplies and procurement requests.
• Improved response efficiency by 25%.
• Maintained confidentiality of organizational information.
• Ensured tasks were completed accurately and on time.

Bachelor of Arts - Linguistics and Communication Studies - University of Port Harcourt (2023)