Destiny Osakwe

Dedicated customer service and virtual assistant professional with a proven ability to enhance client satisfaction, streamline operations and manage multiple priorities with accuracy and discretion. Known for clear communication, quick problem-solving and building strong professional relationships that keep businesses running smoothly.

Customer Support Specialist at Insta Delivery Logistics (2024-12 – 2026-03)

• Handled customer inquiries via phone, email and social media platforms regarding shipments, deliveries, mobile app and order tracking, ensuring timely and accurate responses.
• Coordinated with logistics, warehouse, and dispatch teams to provide customers with real-time shipment updates.
• Maintained accurate records of customer interactions claims and resolutions using CRM systems.
• Monitored shipment statuses and proactively communicated delays or exceptions to customers before they escalated.
• Conducted training sessions for new drivers on the logistics mobile app, covering key features such as route planning, delivery confirmation and issue reporting.

Virtual Assistant at FUSE VARSITY (2024-12 – 2026-03)

Capstone Project

• Collaborated with a cross-functional team of 10 to implement a learning platform.
• Organized project documents and maintained archives for easy access.
• Efficiently organised appointments and team schedules to ensure productive discussions.
• Ensured all tasks and timelines were tracked and executed, contributing to project success.
• Designed carousel and PowerPoint slides to aid presentation for the project.

Bachelor of Arts in English Language – Lagos State University (2021 – 2025)