Dolapo David

Experience Operations Manager with 5+ years of experience in administration, logistics coordination, staff supervision, customer service, and cost-reduction initiatives planning. Proven ability to improve operational efficiency, manage cross-functional teams, and deliver measurable business growth. Adept at improving efficiency and ensuring smooth day-to-day business operations.

Operations Manager at Foodcity (2024-01 – Present)

• Setting a target and driving towards achievement with available resources
• Setting and monitoring the budget, and managing costs
• Analyze Profit and Loss account to minimize waste, increase revenue, and effectively manage inventory, and supervise multiple outlets' operational activities
• Training and development of new managers
• Collating and reviewing internal reports of all branches
• Tracking of logistics and inventory activities, and facility and equipment management
• Ensured daily compliance of all branches with organizational use of policy and legal standards
• Ensure compliance with meal standards across outlets and implementation of policy
• Overall inventory management to avoid wastages and stockouts across outlets
• Production planning and control, and setting up new outlets
• Led daily operations across 5 departments with over 80 staff members
• Reduced operational costs by 18% through workflow optimization
• Improved delivery turnaround time from 72 hours to 36 hours
• Coordinated vendor negotiations resulting in annual savings of ₦75M
• Managed logistics and warehouse operations for outlet distribution
• Supervised a team of 35 employees across inventory and dispatch units
• Supported strategic planning and operational reporting

Branch Manager at Foodcity (2023-02 – 2023-12)

• Provision of inventory materials for daily use and management of the company facility
• Manage budget and allocate funds appropriately
• Supervision of security officers and frequent CCTV review
• Ensuring legal compliance with health and safety
• Preparing and presenting the monthly report, and assisting Human Resource Operations
• Logistics Management, and over-prepared distribution to Outlets
• Reduced customer complaints through service improvement initiatives
• Achieved monthly sales and revenue targets consistently
• Assisted with merchandising and customer service
• Improved inventory accuracy and reduced stock loss

HR/Administrative Officer at Foodcity (2022-04 – 2023-01)

• Preparing expense reports and office budgets, and providing inventory materials for daily usage
• Managing office supplies and ordering new supplies as needed
• Systematically filing important company documents
• Forwarding all correspondence, such as letters and packages, to staff members
• Scheduling meetings and booking conference rooms
• Hiring a maintenance vendor to repair or replace damaged office equipment
• Assisting the HR department with job postings, interviews, and payroll
• Manage the budget and allocate funds appropriately for the company facility
• Supervision of Security officers and frequent CCTV review
• Ensuring compliance with health and safety, and preparing and presenting the monthly report
• Assisted in payroll preparation and leave management
• Organized staff training and performance review documentation
• Improved office efficiency through better filing and reporting systems

Restaurant Supervisor at Foodcity (2019 – 2022)

• Ensured food in play chambers carries the right quantities and quality of meals provided
• Monitors and coordinates the activities of front-line staff to ensure smooth operations
• Ensured customers' satisfaction through open-ended feedback, meal surveys, etc.
• Handled customer relations management in the restaurant
• Coordinated training and onboarding for new staff members
• Confirms and documents the daily sales using the short interval controlsheet
• Effectively use the Biz Edge Enterprise Software for sales records and analysis

Field Enumerate at Safe the Children International (2018 – 2019)

• Collection of data from the targeted audience
• Administering questionnaires to get adequate responses from the sample population
• Scheduling appointments with the correspondents

Teaching Instructor at Haamon School (2017 – 2018)

• Preparation of the weekly plan and lesson notes for the different subjects taught to pupils
• Effectively delivering responsive teaching to pupils
• Examination and evaluation of pupils' competence through written and verbal assessment

Office Assistant at Ade - Ayo Eye Clinic (2016 – 2017)

• Supervision of clinical equipping and space
• Handling of the purchase of office stationery and equipment
• Delivery of Eyeglasses and Drugs to clients
• Giving an accurate account of daily spending
• Prompt Withdrawal and Deposits of funds

Desk Officer at Ade - Ayo Eye Clinic (2015 – 2016)

• Effectively handled record-keeping and attended to end-users' requests and demands
• Scheduled and created reminders for patients, responded to calls and inquiries, typed and transcribed medical notes

Bachelor of Science (BSc) in Economics – Ibrahim Badamasi Babangida University Lapai (2011 – 2015)

Senior Secondary School Certificate Examination (SSCE) – Chapel Secondary School (2003 – 2008)