Dolapo Olosho

Dedicated Customer Support Specialist with 3 years of experience delivering exceptional service across phone, email, chat, and social media channels. Proven ability to resolve complex issues, improve customer satisfaction, and maintain high-performance metrics. Skilled in using help desk software, CRM tools, and remote support applications to provide timely and effective solutions. Strong communicator with a focus on empathy, problem-solving, and building lasting customer relationships.

Business Development Manager (Team lead) at MINTYN BANK (2024-03 – Present)

• Research and target potential clients or partners for the bank. In charge of developing and maintaining a pipeline of qualified leads.
• Build and nurture long-term relationships with key clients, partners, and stakeholders; act as the main point of contact for new and existing clients; ensure client satisfaction and address any concerns promptly.
• Developed and maintained strong communication with leads generated from campaigns, providing timely responses and nurturing relationships to drive conversions.
• Handling client inquiries, complaints, and feedback professionally to maintain trust; coordinate with support teams to resolve issues quickly and effectively; use customer insights to improve products, services, and overall client experience; follow up with clients post-sale to ensure satisfaction and identify upsell opportunities.
• Monitor team performance, identifying areas for improvement.
• Oversee project planning, execution, and delivery, ensuring timely completion.

Social Media Manager at MONIEBEE (2022-06 – 2024-02)

• Created High quality, informative and engaging contents for the various social media platforms.
• Brand Awareness Campaign Management: Devised and executed strategic brand awareness campaigns to promote the app features.
• Partnered with influencers to create buzz around our services through captivating videos.
• Improved engagement and interaction with new users of the Moniebee app.
• Ensuring client satisfaction and addressing any concerns promptly.

Social Media Manager at KISHA IMMIGRATION (2021-07 – 2022-05)

• Developed compelling social media content to target audiences.
• Designed visually stunning graphics that reflect our brand's identity and captivate our customers.
• Fostered online community engagement and responded to comments and messages.
• Optimized social media channels to drive website traffic and conversion.
• Managed social media calendars to ensure consistent posting.
• Was in charge of responding to customer inquiries via phone, email, chat, and social media.
• Handled monitoring social-media channels for customer feedback and rapid response.

Social Media Manager at NUTTIES BY MOJBBY (2022-01 – 2022-07)

• Was in charge of developing and implementing a comprehensive content calendar that resonates with our target audience and aligns with business objectives.
• Created high-quality, engaging video content and editing videos to capture our brand's essence and appeal to our audience.
• Collaborated with influencers to expand brand reach.
• Ran an instagram ad that drove website traffic and increased sales.

Growth Manager at KARIS AND ELEOS (2020-04 – 2022-02)

• Effectively communicated the organisation's missions and campaigns by creating engaging and impactful social media content across multiple platforms.
• Developed and implemented an extensive social media strategy, performing research, analysing trends, and identifying opportunities to reach and engage the target audience.
• Handled managing budgets for growth campaigns and ensuring efficient spend.
• Conducted E2E community management and engagement by proactively engaging with the online community via daily interactions in comment sections, messages, and mentions, consequently fostering positive interactions and a stronger supporter base.

Social Media Manager at OFADA DIFFERS (2020-06 – 2021-01)

• Oversaw the entire content marketing procedure to drive engagements on Twitter and Instagram.
• Deployed social media analytics to monitor engagements and activities on the pages.
• Responsible for developing effective marketing strategies that influenced customer acquisition levels.
• Managed interactions with customers on the pages, consistently displaying professional etiquette.
• Successfully built the brand's Twitter and Instagram pages from zero followers to over a thousand followers in less than four months.
• Created brilliantly designed and aesthetically pleasing logos and cover pictures.

Social Media Manager at TRIANGLE CONNECT (2019-02 – 2020-05)

• Oversaw the entire content marketing procedure to drive engagements on Twitter and Instagram.
• Deployed social media analytics to monitor engagements and activities on the pages.
• Responsible for developing effective marketing strategies that influenced customer acquisition levels.
• Managed interactions with customers on the pages, consistently displaying professional etiquette.
• Successfully built the brand's Twitter and Instagram pages from zero followers to over a thousand followers in less than four months.
• Created brilliantly designed and aesthetically pleasing logos and cover pictures.

Bsc. in Political Science – University of Lagos