MIS and Resources Officer (Department Head/lead Handler) - PHED
(2025-01 - 2026-12)
- Generated timely report for tracking and review of individual, team and regional performance.
- Developed and implemented a new resource management system that improved data retrieval times by 30%, enhancing project execution efficiency.
- Conducted comprehensive data analysis that identified key resource allocation inefficiencies, leading to a 25% reduction in operational costs.
- Collaborated with cross-functional teams to design and launch a data dashboard using Power Bi, providing real-time insights that improved decision-making processes.
- Streamlined reporting processes by integrating automated data collection tools, reducing report generation time by 40%.
- Trained 15 staff members on new MIS software, resulting in a 50% increase in user adoption rates within the first quarter.
PRODUCT EXECUTIVE TEAMLEAD - PHED
(2025-01 - 2025-12)
- Served as first-line support across phone, email, and chat, resolving customer issues involving hardware, software, account access, and connectivity in a fast-paced remote environment.
- Diagnosed technical problems through step-by-step troubleshooting, helping customers configure devices, navigate applications, and restore service efficiently.
- Logged customer interactions, case notes, and resolution details in Salesforce, ensuring accurate documentation, clean handoffs, and consistent follow-up.
- Monitored alerts and support tickets, prioritized urgent issues, and escalated complex cases to the appropriate technical or account teams when needed.
- Supported outbound outreach and customer education efforts by explaining services clearly, reinforcing product value, and helping improve customer retention.
- Delivered professional, empathetic service while meeting quality, responsiveness, and call-handling expectations in a high-volume support setting.
- Reduced repeat contacts by confirming resolution steps, clarifying instructions, and ensuring customers understood next actions before closing each case.
DTR EXECUTIVE - PHED
(2023-01 - 2025-12)
- Managed customer record and information for key follow up
- Coordinated several market storm at strategic client base to drive revenue increase
- Executed a digital marketing campaign that increased brand engagement by 60% and generated a 20% rise in lead conversion rates.
- Developed targeted marketing strategies based on market research that expanded the customer base by 15% within one year.
- Utilized SEO optimization techniques to enhance website visibility, resulting in a 35% increase in organic traffic.
- Collaborated with the design team to create compelling marketing materials that improved brand recognition and customer retention by 25%.
- Analyzed campaign performance metrics to refine marketing strategies, leading to a 30% increase in overall campaign ROI.
Senior Supervisor - Royal Standard Security
(2023-01 - 2023-12)
- Led a team of 10 security personnel, implementing training programs that improved incident response times by 40%.
- Developed and enforced new operational protocols that reduced security breaches by 50% within six months.
- Conducted regular risk assessments and audits, resulting in a 30% improvement in compliance with safety regulations.
- Streamlined communication processes between teams, enhancing coordination and reducing response times to security incidents by 25%.
- Implemented a new reporting system that increased transparency and accountability, leading to a 20% increase in staff morale.
Editor - Ministry of Information - Asaba, Nigeria
(2022-01 - 2022-12)
- Oversaw the editorial process for a monthly publication, improving publication timelines by 20% through effective project management.
- Enhanced content quality by implementing a rigorous review process, resulting in a 15% increase in readership engagement.
- Collaborated with writers to develop compelling narratives that aligned with audience interests, boosting subscription rates by 10%.
- Utilized data analytics to assess reader preferences, informing content strategy and increasing article shares on social media by 25%.
- Trained junior editors on best practices in content creation and editing, improving team efficiency and output quality.
Brand Strategist/Designer - Solid Rock - Asaba
(2021-01 - 2021-12)
- Developed and executed a comprehensive brand strategy that increased brand awareness by 40% within the first year.
- Designed marketing collateral that effectively communicated brand messaging, resulting in a 30% increase in customer inquiries.
- Conducted competitor analysis to identify market trends, leading to the successful launch of three new product lines
- Collaborated with cross-functional teams to ensure brand consistency across all platforms, enhancing overall brand perception.
- Implemented feedback mechanisms to gather customer insights, allowing for continuous improvement in branding efforts.
